Clinic Switchboard Operator

Bryan Health; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Bryan Health is seeking a skilled Switchboard/Receptionist to manage high-volume calls, route messages, and support clinical staff. The role requires accurate message handling, professional communication, and effective use of the electronic medical record system to coordinate tasks for nursing staff.

Ideal candidates will have a high school diploma, one year of switchboard/reception experience in healthcare, and familiarity with medical terminology.

Qualifications

• High school diploma or equivalency required.
• Knowledge of medical terminology desired.
• Minimum of one (1) year prior reception/switchboard experience in a clinic or hospital setting required.

Responsibilities

• Answers all incoming calls and forwards callers to the proper party; obtains and relays messages accurately.
• Opens and closes switchboard for designated departments.
• Uses the electronic medical record to task nursing staff with appropriate caller information.
• Communicates professionally in person, over the phone, or via email.
• Provides informational services to the public, staff, patients, families and visitors.
• Serves as a front line public relations representative, ensuring smooth communications between physicians, staff and patients.

Skills

Communication skills

Interpersonal skills

Customer service

Medical terminology

Education

High school diploma or equivalency

Job description

GENERAL SUMMARY

Responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone. Interfaces with clinic personnel, physicians, patients, family members, visitors and outside agencies.

PRINCIPAL JOB FUNCTIONS

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. Opens and closes switchboard for calls for Cardiology, Vascular and CT Surgery.
3. *Answers all incoming calls and forwards callers to the proper party; obtains and relays accurate messages in a timely manner; retrieves messages and forwards to appropriate provider or staff member.
4. *Uses interpersonal skills to present a professional image and communicate effectively in person and via phone or email.
5. *Effectively manages calls from providers both internal and external to Bryan Heart and strives towards exceptional customer service in all interactions.
6. *Uses the electronic medical record to task nursing staff with appropriate caller information, identifying which critical information can be sent as a task and which ones are urgent requests that cannot wait.
7. *Performs a variety of clerical duties as needed.
8. Announces emergencies in accordance with clinic protocol.
9. *Accurately screens, identifies and places incoming and outgoing calls.
10. *Performs overhead paging accurately and clearly but only as necessary to limit disruptions and unnecessary noise in the clinic.
11. Responsible for providing informational services to the public, staff, patients, families and visitors.
12. Serves as a front line public relations representative, ensures smooth communications, and interfaces between physicians, staff, and patients.
13. Responsible for the development of the weekly Switchboard Provider Landscape and updating other informational documents specific to Switchboard.
14. Responsible for assisting with the training of new Switchboard team members.
15. Serves as backup for office mail pickup and delivery
16. Serves as a backup for reception.
17. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.)

Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE

High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of one (1) year prior reception/switchboard experience in a clinic or hospital setting required.