Clinic Support Staff-Northampton Office

River Valley Counseling Center, Inc.; Northampton, Northern (MA, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Professional development

Competitive benefits package

Health, vision, dental insurance

Job summary

River Valley Counseling Center, Inc. is seeking a Clinic Support Staff for our Northampton Outpatient Clinic in Northampton, MA.

This full-time role provides essential secretarial and receptionist support to ensure smooth operations, patient records management, insurance verification, and appointment scheduling. The position emphasizes confidentiality, strong communication skills, and teamwork within a compassionate, multidisciplinary environment.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of administrative or office experience in a healthcare setting.
• Candidates who are bilingual (English/Spanish) are strongly encouraged to apply.

Responsibilities

• Provide secretarial and clerical support to ensure the efficient and effective operation of the assigned site location.
• Coordinate and schedule appointments, meetings, and other activities for professional staff as requested.
• Organize, maintain, and accurately manage client and administrative files and records, ensuring timely retrieval when needed.
• Answer incoming telephone calls promptly, professionally, and courteously, taking and relaying messages accurately and efficiently.
• Maintain a high level of professionalism and customer service when interacting with clients, families, staff, and community partners.
• Demonstrate flexibility and reliability to work evening hours and provide Saturday coverage on a rotating schedule as needed.

Skills

Bilingual (English/Spanish)

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Support Staff

Full Time Northampton, MA, US

Salary Range: $20.00 To $21.50 Hourly

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Clinical Support Staff for our Northampton Outpatient Clinic!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

This position provides essential secretarial and receptionist support to ensure the smooth operation of a designated River Valley Counseling Center site. Responsibilities include managing client records, verifying insurance, scheduling appointments, handling phone calls, and maintaining a professional front office environment. The role also requires confidentiality, strong communication skills, and the ability to support staff, clients, and administrative functions efficiently.

Key Responsibilities:

Provide secretarial and clerical support to ensure the efficient and effective operation of the assigned site location.

Coordinate and schedule appointments, meetings, and other activities for professional staff as requested.

Organize, maintain, and accurately manage client and administrative files and records, ensuring timely retrieval when needed.

Answer incoming telephone calls promptly, professionally, and courteously, taking and relaying messages accurately and efficiently.

Maintain a high level of professionalism and customer service when interacting with clients, families, staff, and community partners.

Demonstrate flexibility and reliability to work evening hours and provide Saturday coverage on a rotating schedule as needed.

Qualifications:

Required:

High school diploma or equivalent.

Minimum of two (2) years of administrative or office experience in a healthcare setting.

Candidates who are bilingual (English/Spanish) are strongly encouraged to apply.

What We Offer:

Opportunities for professional development and continuing education

Competitive benefits package

Collaboration with a compassionate, multidisciplinary team

The chance to make a real difference in our communities

Summary of Benefits:

Salary Range: $20 - $21.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

Generous time off benefits for eligible positions

Exclusive employee discounts

Excellent and affordable insurance including health, vision, dental and pet insurance