Clinic Support Staff

Rvcc Inc; Holyoke (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Professional development

Competitive benefits

Multidisciplinary team

Generous time off

Employee discounts

Health insurance

Vision insurance

Dental insurance

Pet insurance

Job summary

River Valley Counseling Center, Inc. in Holyoke, MA is actively seeking a Clinic Support Staff to join our outpatient clinic team. This full-time role focuses on front-office operations, scheduling, and coordination to keep the clinic running smoothly.

Responsibilities include managing client records, verifying insurance, answering calls, and maintaining professional front desk conduct. Bilingual English/Spanish required, with flexibility for evenings and Saturdays as needed.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of administrative or office experience in a healthcare setting.
• Bilingual proficiency in English and Spanish required.

Responsibilities

• Provide secretarial and clerical support to ensure the efficient and effective operation of the assigned site location.
• Coordinate and schedule appointments, meetings, and other activities for professional staff as requested.
• Organize, maintain, and accurately manage client and administrative files and records, ensuring timely retrieval when needed.
• Answer incoming telephone calls promptly, professionally, and courteously, taking and relaying messages accurately and efficiently.
• Maintain a high level of professionalism and customer service when interacting with clients, families, staff, and community partners.
• Demonstrate flexibility and reliability to work evening hours and provide Saturday coverage on a rotating schedule as needed.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

2+ years healthcare admin experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Support Staff

Full Time Holyoke, MA, US

4 days ago Requisition ID: 1101

Salary Range: $20.00 To $21.50 Hourly

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Clinical Support Staff for our Holyoke Outpatient Clinic!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

This position provides essential secretarial and receptionist support to ensure the smooth operation of a designated River Valley Counseling Center site. Responsibilities include managing client records, verifying insurance, scheduling appointments, handling phone calls, and maintaining a professional front office environment. The role also requires confidentiality, strong communication skills, and the ability to support staff, clients, and administrative functions efficiently.

Key Responsibilities:

Provide secretarial and clerical support to ensure the efficient and effective operation of the assigned site location.

Coordinate and schedule appointments, meetings, and other activities for professional staff as requested.

Organize, maintain, and accurately manage client and administrative files and records, ensuring timely retrieval when needed.

Answer incoming telephone calls promptly, professionally, and courteously, taking and relaying messages accurately and efficiently.

Maintain a high level of professionalism and customer service when interacting with clients, families, staff, and community partners.

Demonstrate flexibility and reliability to work evening hours and provide Saturday coverage on a rotating schedule as needed.

Qualifications:

Required:

High school diploma or equivalent.

Minimum of two (2) years of administrative or office experience in a healthcare setting.

Bilingual proficiency in English and Spanish required.

What We Offer:

Opportunities for professional development and continuing education

Competitive benefits package

Collaboration with a compassionate, multidisciplinary team

The chance to make a real difference in our communities

Summary of Benefits:

Salary Range: $20 - $21.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

Generous time off benefits for eligible positions

Exclusive employee discounts

Excellent and affordable insurance including health, vision, dental and pet insurance