Clinic Support Coordinator

101 Rogers Memorial Hospital, Inc.; Eden Prairie (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flex spending accounts

Tuition reimbursement

Wellness program

Employee assistance program

Job summary

Rogers Behavioral Health in Eden Prairie, MN is seeking a Clinic Support Coordinator to handle receptionist and administrative tasks, collect patient information, and protect patient confidentiality while coordinating with care teams.

The role requires proficiency with computer programs (Microsoft Office, Cerner EHR) and a high school diploma, with CPR certification within 30 days of hire; prior medical office experience is preferred.

Qualifications

• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software (Cerner) required.
• CPR certification within 30 days of hire and annual re-certification.
• Formal crisis prevention training within 60 days of hire.

Responsibilities

• Greet patients and be the first/last point of contact.
• Register and schedule patients; verify insurance information.
• Check-in/out patients and report information.
• Maintain medical records and ensure accurate placement of forms and patient data.
• Coordinate projects and track metrics as assigned by leadership.
• Communicate with treatment teams and external agencies; support transfer processes.

Skills

Customer service

Administrative support

Medical office experience

Education

High school diploma

CPR certification

Tools

Cerner

Microsoft Office

Excel

Job description

Summary

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Job Duties & Responsibilities

• Performs variety of administrative processes, is the first and last point of contact with patients daily.
• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail. . Maintains medical records ensuring accuracy of document placement.
• Reviews all active medical records for correct placement of forms, and patient information.
• Files all reports accurately and in a timely manner.
• Completes all documentation within required timeframe.
• Ensures routine and priority tasks are completed within established timeframe.
• Coordinates projects as assigned.
• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team Ability to communicate and coordinate transfer process to and from Rogers.
• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.
• Maintains the environment in a safe, orderly manner.
• Performs other duties as assigned.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward all customers.
• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Education/Training Requirements

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire.
• Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire.
• Annual re-certification is required.

Pay Transparency Requirements

• Compensation for this role is between $17.24 - $24.82 and placement in the range will vary based on years of experience and education.
• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)
• Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.
• To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. The System also includes Rogers Behavioral Health Foundation which supports patient care, programs, and research; and Rogers InHealth an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org.

EOE/MFDV Equal Employment Opportunity – Rogers Behavioral Health