Clinic Supervisor: Workers' Compensation

Trinity Health; Crow Valley (KY); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Trinity Health Bettendorf seeks a Clinic Supervisor for the Workers’ Compensation program to provide operational leadership, supervise staff, and coordinate care among nurses, carriers, and employers. The role emphasizes patient‑centered care, compliance, and budget stewardship within a 40‑hour workweek.

Key duties include hiring, onboarding, ensuring documentation and authorizations, and maintaining workflow efficiency while reporting on program metrics and fostering collaboration across the

Qualifikationen

• Must have current license or certification in one of the listed roles (RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech or Mental Health Therapist) or an equivalent degree.
• Two years’ experience in a clinic/physician office.
• Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
• Basic Life Support (BLS) for the Healthcare Provider required or obtained within three months of hire.
• Experience with scheduling, payroll reporting, and staff development.

Aufgaben

• Supervise Workers’ Compensation Program staff, including RN Case Managers and clerical staff.
• Coordinate liaison between clinicians, carriers, administrators, employers, attorneys, and providers.
• Ensure documentation, authorizations, and regulatory requirements are met prior to treatment.
• Monitor program performance metrics and identify opportunities for improvement.
• Assist in budget development and financial management; maintain compliance with policies and law.

Kenntnisse

English fluency

Communication

Ausbildung

Licenses & Degrees

Tools

MS Office

Jobbeschreibung

Employment Type: Full time Shift: Day Shift Description: The Workers’ Compensation Program Supervisor provides operational leadership and oversight for the Workers’ Compensation Program, ensuring efficient coordination of care and exceptional service for injured workers, employers, payers, and referral partners. This role serves as the primary liaison among nurse case managers, workers’ compensation carriers, third‑party administrators, attorneys, providers, employers, and clinic staff to support timely and compliant management of workers’ compensation cases. The Supervisor is responsible for overseeing program staff, optimizing workflows, ensuring appropriate authorizations and documentation are obtained, and promoting collaboration among internal and external stakeholders. This position supports the growth, quality, compliance, and financial performance of the Workers’ Compensation Program while fostering a patient‑centered and service‑oriented environment.

Position: Clinic Supervisor: Workers' Compensation
Location: Bettendorf, IA
Schedule: 40 hours per week Day shift Mostly M-F. Occasional Evenings and Weekends.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Provides direct supervision, leadership, coaching, scheduling, training, and performance management for Workers’ Compensation Program staff, including RN Case Managers, Referral Specialists, Authorization Specialists, and Clerical Secretaries.
• Responsible for hiring, onboarding, staff development, and payroll reporting for assigned colleagues.
• Serves as the primary liaison between RN Case Managers, workers’ compensation carriers, third‑party administrators, employers, attorneys, physicians, advanced practice providers, and clinic staff to facilitate coordinated, timely, and effective patient care.
• Partners with Referral Specialists and Authorization Specialists to ensure all required documentation is complete, patient appropriateness for clinic services is verified, authorizations are secured, and regulatory and payer requirements are met prior to treatment.
• Collaborates with physicians and advanced practice providers to facilitate the completion of required compensation documentation, including work status reports, medical necessity letters, attorney correspondence, return‑to‑work recommendations, and other case‑related communications.
• Promotes an environment of Patient Centered Care by ensuring injured workers receive coordinated, efficient, and compassionate care throughout the continuum of treatment and recovery.
• Monitors workers’ compensation program performance metrics, including referral volumes, authorization turnaround times, case progression, scheduling efficiency, and stakeholder satisfaction. Identifies opportunities for operational improvement and implements corrective actions as needed.
• Assists in the development and management of the program budget.
• Monitors utilization of personnel and operational resources, making recommendations to improve efficiency while meeting budgetary goals.
• Ensures mandatory education requirements for assigned staff are met, including mentoring and training of staff on changes in the health care environment.
• Ensures compliance with organizational policies, workers’ compensation regulations, payer requirements, legal standards, and documentation guidelines.
• Participates in the development, review, and implementation of program policies and workflows.
• Schedules and supervises specific clerical personnel in the clinic.
• Participates in Performance Improvement activities as appropriate.
• Reconciles providers’ resource schedules.
• Maintains supply inventory and stocks supplies in various work areas.
• Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
• Monitors and maintains licensure certification requirements for assigned staff are met.
• Up to 49% of the role may be functioning in the capacity of staff.
• Work includes cross coverage in other clinic areas as team needs.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

• Must be comfortable operating in a collaborative, shared leadership environment.
• Required the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.
• Must meet one of the following: 1) Current license or certification in one of the following roles: RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech or Mental Health Therapist; or 2) Associate's degree in business, nursing, health administration; or 3) Bachelor's degree in business, nursing, health administration; or 4) enrolled in a Bachelor’s program and actively pursuing.
• In limited circumstances, applicable MercyOne experience and/or external supervisory experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership.
• Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
• Two years’ experience in a clinic/physician office.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Computer proficiency including Word, Excel, and office management computer program experience.
• Experience setting goals, defining objectives, and working directly with physicians.
• Financial background including use of spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets.
• Extensive quality assurance background with a proven commitment to high standards of performance.
• Experience with applicable state and federal regulatory agencies and occupational health safety laws governing clinic operation.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of TrinityHealth.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.