Clinic Supervisor

PACKARD HEALTH INC; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

Packard Health seeks a Clinic Supervisor to support daily operations of the primary care clinic. You will supervise Medical Assistants, ensure smooth patient flow, and provide CMA hands-on clinical support when needed.

As a floating supervisor, you will cover Practice Managers across sites, assist with onboarding, staff development, and performance evaluations, and help coordinate scheduling and workflow improvements with leadership.

Qualifications

• Associate's or Bachelor's degree in healthcare, business, or related field preferred.
• Previous supervisory experience in healthcare or medical office setting preferred.
• Strong communication, leadership, and problem-solving skills.
• Proficient in electronic medical records (EMR) and insurance processes.
• Epic experience preferred.

Responsibilities

• Direct supervision, training, scheduling, and performance management of staff.
• Support patient flow and maintain high-quality, patient-centered care.
• Provide CMA hands-on clinical support when needed.
• Float to sites for supervision coverage across clinic sites.
• Assist in onboarding, orientation, and staff development.

Skills

Staff supervision

Scheduling

Performance management

Patient flow optimization

Clinical support (CMA)

Interpersonal communication

Leadership

Education

Associate's or Bachelor's degree in healthcare, business, or related field

Tools

EMR

Microsoft Office

Epic

Job description

Job SummaryThe Clinic Supervisor supports the Senior Practice Manager in overseeing daily operations of the assigned primary care clinic. This role provides direct supervision to assigned Medical Assistants, ensures smooth patient flow, and promotes quality, patient-centered care. As a Certified Medical Assistant (CMA), the Clinic Supervisor also provides hands-on clinical support when necessary. In addition, this position serves as a floating supervisor, providing temporary leadership coverage for Practice Managers across clinic sites.Essential FunctionsProvide direct supervision, training, scheduling, and performance management to assigned staff.Support and maintain a cohesive and collaborative relationship between clinic staff and provider teams.Ensure compliance with organizational policies, regulatory standards, and quality/safety requirements.Support providers and clinical staff by ensuring resources and workflows align with patient care needs.Crosstrain to support registration and revenue cycle functions.Assist with the onboarding and orientation of new employees.Collaborate with leadership on operational initiatives, quality improvement, and efficiency projects.Assist Practice Mangers and Senior Practice Manager the recruiting, hiring, orientation, development, evaluation, and training of front desk and medical assistant staff to ensure employee satisfaction and high levels of customer care and service.Assist in completion of performance evaluations for assigned employees.Float to sites for supervision coverage and functional support as needed.Ensure that all contacts with patients are carried out in a friendly, courteous, helpful, and considerate manner.Provide support to address patient concerns or complaints, including those that escalate.Support and uphold established policies and procedures, quality and safety standards, and requirements of accreditation and regulatory agencies.Perform duties as needed to assist staff and cover during personnel shortages.Ensure practice inventory and supply ordering are maintained to support clinic functions.Ensure adequate care and maintenance of clinical equipment.Support a culture of diversity, equity and inclusion in hiring, staffing and other operational decision-making.Ensure effective communication between front and back office staff and other departments to optimize the patient experience and office productivity. Work with all team members to facilitate congenial and professional working relationships with all members of the team to ensure a harmonious work environment.Perform duties while demonstrating strong interpersonal and communication skills that allow work to flow in a positive, constructive manner.Build and maintain confidence and credibility with patients and employees; act in a caring, professional manner that consistently and positively reflects Packard Health’s mission and values.Perform other duties as assigned by management or medical leadership for the daily operations and management of the clinic.Education and ExperienceAssociate’s or bachelor’s degree in healthcare, business, or related field preferred (or equivalent experience).Previous supervisory or lead experience in a healthcare or medical office setting strongly preferred.Strong knowledge of medical office operations, scheduling systems, and insurance processes.Excellent communication, leadership, and problem-solving skills.Proficiency in electronic medical records (EMR), Microsoft Office, and related systems.Certifications, Licenses, and other Special RequirementsLPN or RN License preferredActive Certified Medical AssistantEpic experience preferred.