Clinic Supervisor

Florida-Orthopaedic-Institute; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth opportunities

Stable, full-time employment

Supportive team environment

Job summary

Florida Orthopaedic Institute in Lakeland, FL is seeking an experienced Clinic Supervisor to oversee the daily Front Desk operations and help maintain efficient patient flow in our fast-paced orthopedic practice.

You will work closely with Front Desk Representatives, Physicians, Medical Assistants, X-ray staff, and clinic leadership to keep the office running smoothly and deliver an exceptional patient experience.

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 2+ years supervisory experience in medical office or outpatient setting.
• Experience leading Front Desk or patient teams.
• Comfortable in a high-volume, multi-provider clinic.
• Strong communication, leadership, and customer service skills.
• Ability to multitask, stay organized, and adapt to changing priorities.
• Flexible schedule to support clinic needs, including early mornings when required.

Responsibilities

• Supervise and support Front Desk staff and daily clinic operations.
• Ensure excellent customer service and patient experience.
• Monitor patient flow and communicate delays with patients and providers.
• Partner with Medical Assistants, X-ray, and physicians to keep clinic operations moving.
• Assist with staffing, scheduling, training, coaching, and employee performance.
• Help resolve patient concerns and operational issues.
• Ensure accurate co-pay collection, daily batches, and front office compliance.
• Maintain OSHA and HIPAA standards.
• Jump in where needed to support the team and clinic operations.

Skills

Leadership

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Associate's degree preferred

Job description

Lakeland | LKLD
4725 US Hwy. 98 S.
Suite 101/102
Lakeland, FL 33812, USA

Description

Florida Orthopaedic Institute is seeking an experienced Clinic Supervisor to oversee the daily operations of our Front Desk while helping maintain efficient patient flow in a fast-paced, high-volume orthopedic practice.

This position is ideal for someone with previous medical office supervisory experience who enjoys leading people, solving problems, and delivering an exceptional patient experience. You'll work closely with Front Desk Representatives, Physicians, Medical Assistants, X-ray staff, and clinic leadership to keep the office running smoothly and support a collaborative team environment.

What You'll Do

• Supervise and support Front Desk staff and daily clinic operations.
• Ensure excellent customer service and an outstanding patient experience.
• Monitor patient flow and communicate delays with patients and providers.
• Partner with Medical Assistants, X-ray, and physicians to help keep clinic operations moving efficiently.
• Assist with staffing, scheduling, training, coaching, and employee performance.
• Help resolve patient concerns and operational issues.
• Ensure accurate co-pay collection, daily batches, and front office compliance.
• Maintain OSHA and HIPAA standards.
• Jump in where needed to support the team and clinic operations.

What We're Looking For

• High School Diploma or equivalent (Associate's degree preferred).
• 2+ years of supervisory experience in a medical office, physician practice, or outpatient healthcare setting.
• Previous experience leading Front Desk or Patient teams.
• Comfortable working in a high-volume, multi-provider clinic.
• Strong communication, leadership, and customer service skills.
• Ability to multitask, stay organized, and adapt to changing priorities.
• Flexible schedule to support clinic needs, including early mornings when required.

Why FOI?

At Florida Orthopaedic Institute, every team member plays an important role in delivering world‑class orthopedic care. We offer a collaborative work environment, opportunities for career growth, and the chance to make a meaningful impact on our patients every day.

What We Offer

• Career growth opportunities
• Stable, full-time employment
• Supportive team environment

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.