Clinic Supervisor

Southlake Orthopaedics; Grandview (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Southlake Orthopaedics seeks a Clinic Supervisor to lead the Medical Assistant and Tech team at our Grandview clinic. You will hire, train, schedule, and coach the team, and you will still be hands-on with patient care by rooming patients and assisting providers as needed.

You will oversee daily operations, optimize workflow, monitor wait times, and ensure safety and regulatory standards. Orthopaedic background and ModMed experience are a plus.

Qualifications

• CMA/RMA certification required.
• 3+ years of clinical experience as Medical Assistant or Tech.
• Proficiency in phlebotomy, injections, casting and splinting; ability to teach them.
• Working knowledge of HIPAA, OSHA and infection-control requirements.
• Clear communication and calm, solutions-focused approach under pressure.
• Flexibility to cover clinic needs, including travel to other locations.

Responsibilities

• Lead and develop the MA/Tech team at the clinic.
• Hire, train, schedule and coach team; conduct performance reviews.
• Room patients, assist providers and cast/splint as needed.
• Ensure team certifications, CPR/BLS and required trainings are up to date.
• Manage scheduling to align with provider timetables and patient volume.
• Maintain HIPAA, OSHA and infection-control standards.

Skills

Team leadership

Coaching

Interviewing

Onboarding

Clinical supervision

Phlebotomy

Injections

Casting

Splinting

HIPAA knowledge

Communication

Flexibility

Education

CMA/RMA certification

Tools

ModMed EHR

Job description

Lead a great clinical team, and still be part of patient care.

We're looking for an experienced Medical Assistant who's ready to lead. As Clinic Supervisor, you'll run the Medical Assistant and Tech team at your clinic and keep the day moving smoothly, so our physicians and PAs can see patients on time and every patient gets excellent care. This is a working supervisor role. You'll hire, train, schedule and coach your team, and you'll also room patients, assist providers and cast and splint when the clinic needs you.

If you're the person your coworkers already come to with questions, and you like solving problems in a busy clinic, we'd like to meet you.

What You'll Do

Lead and develop your team

• Supervise the daily work of the Medical Assistants and Techs at your location
• Interview candidates and recommend hires with the Operations Manager
• Onboard and train new team members, and sign off on their clinical skills before they work on their own
• Coach, give feedback and complete performance reviews
• Keep team certifications, CPR/BLS and required trainings up to date

Keep the clinic running smoothly

• Build the MA/Tech schedule around provider schedules and patient volume
• Approve time off, review timecards and find coverage for call-outs
• Assign MAs and Techs to providers each day and adjust in real time
• Watch wait times and room turnover, and fix bottlenecks as they come up

Protect quality and safety

• Make sure the team follows protocols for intake, vitals, documentation, injections, casting and splinting
• Audit charts and rooming practices
• Uphold HIPAA, OSHA, infection-control and sterilization standards
• Help resolve incidents, safety concerns and patient complaints

Stay hands-on

• Room patients, take vitals, assist providers, and cast and splint when needed
• Be the go-to resource for clinical and workflow questions
• Keep exam rooms, casting areas and supplies stocked, and make sure equipment is maintained

Connect the team

• Serve as the main link between providers and the MA/Tech team
• Lead regular team huddles and share updates from leadership
• Work with Clinic Supervisors at our other locations to keep processes consistent

What You'll Bring

Required

• Medical Assistant certification (CMA, RMA or equivalent)
• 3+ years of clinical experience as a Medical Assistant or Tech
• Strong skills in phlebotomy, injections and basic casting and splinting, and the ability to teach them
• Working knowledge of HIPAA, OSHA and infection-control requirements
• Clear communication and a calm, solutions-focused approach under pressure
• Flexibility to cover clinic needs, including occasional travel to other locations

Preferred

• Orthopedic or specialty practice experience
• 1+ year in a lead, charge or supervisory role
• Experience with Modernizing Medicine (ModMed) or a similar EHR

Work Environment

• Fast-paced outpatient clinic
• Standing and walking for long periods, and helping position patients
• Lifting up to 25 lbs
• Possible exposure to bloodborne pathogens; PPE and safety protocols required

You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.