Clinic Staff Assistant I - SCC Richardson/Plano

867514 - UH-Clinic SCC Richardson/Plano; Richardson (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare plan

Paid time off and holidays

On-site childcare

Retirement program

Parental leave

Tuition reimbursement

Job summary

UT Southwestern is seeking a Clinic Staff Assistant I for the SCC Richardson/Plano area. The role supports patient registration, scheduling, and front-office operations in a clinical setting, while learning EPIC EMR workflows and ensuring patient confidentiality and high-quality service.

Ideal candidates will have a High School Diploma or equivalent, with preferred Bachelor’s degree in a related field. Strong communication and customer service skills are essential to deliver compassionate,

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree in a related field is preferred but not required.
• Experience in a clinical or front-office setting is a plus.

Responsibilities

• Learn and perform front-office operations such as patient registration and scheduling.
• Assist with patient access calls and arrival/admitting processes.
• Support patient financial services, insurance verification, and referrals management.
• Maintain accurate documentation and patient confidentiality per HIPAA.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Bachelor's Degree related field preferred

Tools

EPIC EMR

Job description

Job Description - Clinic Staff Assistant I - SCC Richardson/Plano (986889)

Job Description

Clinic Staff Assistant I - SCC Richardson/Plano - ( 986889 )

Description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Experience and Education

Required

• EducationHigh School Diploma or equivalent

Preferred

• EducationBachelor's Degree related field and/or related experience preferred but not required.
• ExperienceRelated experience preferred

Job Duties

• Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations:
  • Patient Registration and Scheduling
  • Patient Access Call Center
  • Patient Arrival & Admitting
  • Patient Financial Services/Collections
  • Patient After Visit Scheduling
  • Medical Insurance Verification
  • Internal & External Referrals Management
  • Procedure Precertification & Authorization
• Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

Physical Requirements / Working Conditions

• Clinical Setting
• Hospital Setting
• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

Security and EEO Statement

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

Texas-Dallas-5909 Harry Hines Blvd

Other Locations

Texas-Dallas-5909 Harry Hines Blvd

Work Locations

3030 Waterview Parkway Richardson 75080

Job

Clinical

Organization

867514 - UH-Clinic SCC Richardson/Plano