Clinic Service Representative Family Practice - 40 Hours Day Shift

Henry Ford Health; Michigan; On-site; USD 28,000 - 36,000; Full time

Job summary

Henry Ford Health is seeking a patient registration professional to support front desk operations in a fast-paced healthcare setting. You will greet patients, verify information, and guide them through preregistration, insurance checks, and cash handling with accuracy and courtesy.

Our teams value reliable, organized individuals who can communicate clearly with patients and staff, manage multiple tasks, and uphold service excellence across diverse populations.

Qualifications

• High School Diploma or equivalent required.
• Strong ability to work with detailed information.
• Interpersonal skills required for telephone and in-person interactions with patients, visitors, and staff.
• Ability to multitask effectively and meet clinic needs.
• Strong organizational skills and reliability.
• Familiarity with clinic environment preferred.

Responsibilities

• Follow standard operating procedures for patient registration activities.
• Handle patient reception, check-in and check-out processes.
• Assist with preregistration, insurance verification and cash collections.
• Reconcile charts and support patient discharge.
• Connect patients with Customer Service Center for financial discussions.
• Maintain professional communication with diverse populations.

Skills

Interpersonal skills

Multi-tasking

Organizational skills

Customer service

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

GENERAL SUMMARY:

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.