Clinic Receptionist I, Angio

US Lawns; Hilo (HI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Employee Assistance Program

State retirement system

Job summary

Hilo Benioff Medical Center, part of the East Hawaii Region of Hawaiʻi Health Systems Corporation (HHSC), is seeking a Clinic Receptionist to support the Regional Angiography Department. You will help ensure accurate billing for diagnostic and therapeutic imaging services, reconcile charges, and assist with revenue-cycle processes.

The role involves collaborating with imaging leadership, addressing denials, and maintaining records while delivering excellent customer service in a hospital setting

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Two (2) years of responsible clerical or administrative experience.
• Skills: Strong communication and interpersonal skills, attention to detail, multitask, customer service.
• Typing: Preferred 40 wpm accurate.
• Substitution: Associate’s/Bachelor’s degree may substitute for general experience.

Responsibilities

• Process charge capture work queries in the EMR for Imaging units, ensuring accurate capture and reconciliation.
• Collaborate with Imaging technologists and leaders to resolve charge discrepancies and complete reconciliation.
• Process Imaging billing denials and run weekly charge capture reports for Imaging management.
• Answer calls, relay messages, and follow through on requests and activities to completion.
• Maintain office supplies and coordinate procurement with Central Supply and other departments.
• Reconcile accounts/audits, compile departmental statistics, and maintain confidentiality per hospital policies.

Skills

Strong communication

Interpersonal skills

Attention to detail

Multitasking

Customer service

Education

High School Diploma or equivalent

Associate or Bachelor degree substitution allowed

Job description

Job Description

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawai\u02bcI.

Support the financial and administrative operations of Hilo Benioff Medical Center’s Regional Angiography Department in a role that helps ensure accurate and timely billing for diagnostic and therapeutic imaging services. As an Clinic Receptionist, you will work closely with Imaging technologists, supervisors, directors, and administrators to reconcile charges, address billing denials, maintain accurate records, and help keep essential revenue-cycle processes running smoothly.

Key Responsibilities:

• Process charge capture work queries in the electronic medical record (EMR) for assigned Imaging work units and ensure charges are accurately captured and reconciled.
• Collaborate with Imaging modality Lead Technologists, Supervisors, Directors, and Administrators to resolve charge discrepancies and complete reconciliation in a timely manner.
• Process assigned Imaging billing denials to support accurate and complete billing, and run and distribute weekly charge capture reports to appropriate Imaging management team members.
• Answer incoming calls, make outgoing calls, relay accurate messages, and follow through on requests and activities through completion.
• Maintain office supplies, forms, and equipment; coordinate the acquisition of supplies and equipment from Central Supply, Sterile Processing, and other appropriate departments.
• Reconcile accounts and audits as assigned, compile and analyze departmental statistics, prepare periodic reports, and maintain confidentiality while following hospital safety, infection control, regulatory, and accreditation requirements.

Required Qualifications

To qualify, you must meet all the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

Qualifications:

• Education: High School Diploma or equivalent
• Experience: Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills
• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy
• Substitution of Education for General Experience: An Associate’s or Bachelor’s from an accredited college or university may substitute for all the General Experience required.

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed byHHSC’s East Hawaii Region)are required to complete pre-employment assessments shortly after application submission. If you are notan employee of the East Hawaii Region of HHSC, youwill receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.