Clinic Reception & Patient Services Advocate

Bear Lake Memorial Hospital; Garden City (UT); On-site; USD 28,000 - 36,000; Full time

Job summary

Bear Lake Memorial Healthcare is seeking a qualified receptionist to support the Bear Lake Clinic in Garden City, Utah. The role focuses on patient check-in/out, appointment management, and assisting staff with patient care tasks.

Responsibilities include registering patients for urgent care and other services, scheduling, handling phone calls, processing payments, and coordinating with insurers for pre-authorizations while maintaining confidentiality and professional customer service.

Qualifications

• Must provide caring, positive, and professional patient service.
• Able to organize and coordinate schedules.
• Strong confidentiality and privacy adherence.

Responsibilities

• Register patients on arrival for Urgent Care and clinic services.
• Assist staff with patient care tasks as needed.
• Help incoming and outgoing patients.
• Call pharmacies for physicians to inquire/submission of prescriptions.
• Take messages from patients and relay to providers or staff.
• Recognize urgent/emergent needs and direct patients accordingly.
• Direct patients to exam rooms as needed.
• Handle incoming and some outgoing calls from patients.
• Schedule and confirm patient appointments.
• Process patient payments.
• Coordinate with insurance for pre-authorizations as needed.
• Scan patient records.
• Ensure proper handling of controlled substance scripts.
• Perform other related duties as assigned.

Skills

Customer service

Organizational skills

Problem solving

Telephone etiquette

Computer skills

Secretarial skills

Ethics and integrity

Confidentiality

Professional demeanor

Scheduling coordination

Prioritization

Keyboarding

Job description

Bear Lake Memorial Healthcare is seeking a qualified receptionist to support the Bear Lake Clinic in Garden City, Utah. The role focuses on patient check-in/out, appointment management, and assisting staff with patient care tasks.

Responsibilities include registering patients for urgent care and other services, scheduling, handling phone calls, processing payments, and coordinating with insurers for pre-authorizations while maintaining confidentiality and professional customer service.