Clinic Program Manager: Patient Experience & Revenue

Guidance-Center-of-Lea-County; Hobbs (NM); On-site; USD 60,000 - 74,000; Full time

Job summary

Guidance-Center-of-Lea-County is seeking a Med Clinic/Primary Care Office Manager in Hobbs, NM. The role manages clinic operations, revenue cycle coordination, and customer success initiatives to improve outcomes and loyalty.

The position requires leadership, strong organizational skills, and experience in healthcare revenue cycle. A Bachelor’s degree in a related field is preferred, with a CYFD/FBI clearance and driving record checks as part of employment.

Qualifications

• Bachelor's degree in nursing, business, finance or related field preferred.
• Five years healthcare experience with at least three in revenue cycle.
• Must pass CYFD/FBI fingerprint clearance.
• Must pass Driving Record clearance per GCLC policy.

Responsibilities

• Lead customer success teams and drive proactive support.
• Coordinate clinic revenue cycle functions with performance metrics.
• Improve client satisfaction and loyalty through data analysis and feedback.
• Develop and execute workflows to reduce churn and increase revenue.

Skills

Leadership

Proactive approach

Organization skills

Empathy

Industry knowledge

Relationship building

Project management

Analytical thinking

Education

Bachelor's Degree in Nursing, Business Administration, Finance or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Med Clinic/Primary Care Office Manager

Full Time Hobbs, NM, US

21 days ago Requisition ID: 1233

Salary Range: $60,000.00 To $74,490.00 Annually

DESCRIPTION

The Med Clinic Program Manager is responsible for implementing success strategies and proactive support to ensure successful outcomes and care for internal and external clients and customers. Through expert understanding of workflows, strategic planning, outcome measures and team development the Med Clinic Program Manager builds strong and meaningful relationships. The Med Clinic Program Manager is responsible for ensuring both internal and external customers create success through work flows and product development to increase loyalty and retention. They expand client accounts, resolve operations issues, increase customer satisfaction, reduce churn (turnover) and increase revenue through data analysis and client feedback.

This position supports and coordinates clinic revenue cycle functions that include customer success aligning them with performance metrics in specific categories of revenue cycle (compliance, accuracy, effectiveness, and efficiency).

QUALIFICATIONS

Knowledge and Ability

• Leadership skills — to lead customer success teams and internal networking.
• Proactive approach — a central skill needed for customer success.
• Strong organization and presentation skills — to organize projects and lead teams.
• Empathy and emotional intelligence — to work well with others.
• Industry knowledge — to make good decisions and execute effective strategies.
• Relationship-building skills — core skills needed to build meaningful and healthy customer relations.
• Project management abilities — to handle projects and achieve goals.
• Analytical and critical thinking — to evaluate and study customer needs and team progress.

Required

• Bachelor's Degree in Nursing, Business Administration, Finance or a related field is preferred.
  • Waiver may be granted for an individual with high school diploma (or high school equivalent) with extensive experience with the target population or prior supervisory experience.
• Five years of progressively responsible experience in healthcare, insurance billing and with at least three years in revenue cycle is required.
• Must pass CYFD/FBI fingerprint clearance check to maintain employment.
• Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures.

Preferred

• Active Registered Nurse - New Mexico Licensure or Compact State Licensure.
• Bachelor's Degree in Nursing, Business Administration, Finance or a related field is preferred.
• Bilingual: Fluency, both verbal and written, in both English and Spanish.