Clinic/Practice Assistant (per diem) - Spaulding Outpatient

massgeneralbrigham

East Sandwich (MA)

On-site

USD 24,000 - 32,000

Full time

2 days ago

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Job summary

Spaulding Rehabilitation Cape Cod, part of Mass General Brigham, is seeking a per diem Front Desk Registration position at the East Sandwich location. The role combines administrative duties with clinical support to ensure smooth patient flow and accurate scheduling.

Responsibilities include greeting patients, scheduling, billing, and coordinating with clinical staff. Candidates should have a High School diploma and healthcare office experience is a plus; on-site work with daily shifts is

Qualifications

High School Diploma or Equivalent required.
Healthcare office experience 0-1 year preferred but not required.
Can this role accept experience in lieu of a degree? No.

Responsibilities

Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handle messages related to prior authorizations, referrals, and verify registrations for accuracy.

Skills

Office software

Time management

Communication

Education

High School Diploma or Equivalent

Job description

Site: Rehabilitation Hospital of the Cape and Islands Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Come join our team at Spaulding Rehabilitation on beautiful Cape Cod.

Spaulding Rehabilitation Cape Cod is a nationally recognized rehabilitation leader in a unique Cape Cod setting. As the Cape's only hospital-level rehabilitation provider with inpatient and outpatient programs, we are part of the Spaulding Rehabilitation Network and Mass General Brigham.

We offer a collaborative, patient-centered environment where employees can build meaningful careers and help patients regain independence. Candidates are drawn to our strong reputation, supportive culture, development opportunities, and career-growth pathways.

Spaulding Cape Cod is a strong destination for clinical, administrative, operational, and support employees who want to grow, contribute, and make a meaningful impact.

This is a per diem role at the Outpatient Registration front desk in East Sandwich.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

Healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

Basic Proficiency with all Office Suite.
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasi…

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)