Clinic/Practice Assistant, Orthopedics

Wentworth-Douglass Hospital; Portsmouth (NH); On-site; USD 24,000 - 32,000; Full time

Job summary

Wentworth-Douglass Hospital in Portsmouth, NH, is seeking a Clinic/Practice Assistant to support daily practice operations in a non-clinical, patient-facing role. You will handle scheduling, registration, billing, records management, and communications to ensure a welcoming, organized patient experience.

You will greet patients, verify information, manage referrals, and maintain accurate appointment records while coordinating with a collaborative team.

Qualifications

• High school diploma or equivalent required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of standard office procedures, including filing, copying, scanning, printing, and faxing.
• Confidence using multi-line phone systems and handling routine calls and messages.
• Strong written and verbal communication and organization skills.

Responsibilities

• Welcome and assist patients while supporting an efficient flow through the practice.
• Schedule patient appointments and maintain accurate records and daily schedules.
• Handle incoming calls, take messages, and connect callers with resources.
• Support patient check-in/check-out and verify registration information.
• Process referrals and prior authorizations documentation.
• Prepare, scan, file, and retrieve documents in patient records.
• Process billing forms and collect co-pays when required.
• Open and distribute mail and faxes and manage memos and forms.
• Monitor waiting room and maintain smooth day-to-day operations.

Skills

Healthcare office experience

Communication skills

Time management

Professional messages handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryLocation: 67 Corporate Drive, Portsmouth, NHSchedule: 8:30 am to 5:00 pm, Monday - FridayMake an Impact in OrthopedicsJoin our Orthopedics team as a Clinic/Practice Assistant and help create a welcoming, organized, and efficient experience for every patient. In this non-clinical, patient-facing role, you will support daily practice operations through scheduling, registration, communication, records management, and other essential administrative functions. If you are organized, service-minded, and ready to build your healthcare career with a collaborative team, this is an opportunity to make a meaningful difference every day.What You’ll Do• Welcome and assist patients while supporting an efficient flow through the practice.• Schedule patient appointments and maintain accurate appointment records and daily schedules.• Manage incoming calls, answer routine questions, take complete messages, and connect callers with the appropriate resources.• Support patient check-in and check-out activities and verify registration information for accuracy.• Handle messages and documentation related to referrals and prior authorizations.• Prepare, scan, file, and retrieve documents in patient records, including medical records and laboratory results.• Process patient billing forms and, when required, accept co-payments.• Open and distribute mail and faxes and prepare forms, records, schedules, memos, and other materials as directed.• Monitor the waiting room, respond to patient information needs, and help maintain smooth day-to-day practice operations.QualificationsWhat You’ll BringHigh school diploma or equivalent required.Up to one year of healthcare office experience required.Basic proficiency with Microsoft Office applications.Knowledge of standard office procedures, including filing, copying, scanning, printing, and faxing.Confidence using multi-line phone systems, managing routine and non-routine calls, and resolving routine issues appropriately.Clear, professional written and verbal communication skills, including the ability to compose emails, memos, and letters and take accurate messages.Strong organization and time-management skills, with the ability to balance multiple priorities, follow established protocols, and work effectively within defined systems.Patient care: This position does not provide direct patient care.Additional Job Details (if applicable)Why Join Mass General Brigham?Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:Medical, dental, and vision insuranceA robust retirement savings programGenerous paid time offTuition assistance and professional development supportAdditional employee perksReady to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.Remote TypeOnsiteWork Location67 Corporate DriveScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $23.20/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.