Clinic/Practice Assistant, OBGYN and Midwifery- Northampton/Amherst

MedStar Health; Northampton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Clinic/Practice Assistant to support their practices in Massachusetts. The role focuses on front desk support, managing patient interactions, and performing administrative tasks in a fast-paced outpatient environment. Ideal candidates should possess strong customer service skills and basic proficiency in office applications.

Qualifications

• Minimum 0-1 year healthcare office experience required.
• Ability to manage phone systems and handle calls.
• Knowledge of office operations including filing and scanning.

Responsibilities

• Support front desk operations and patient reception.
• Handle administrative tasks including filing and copying.
• Answer phones and manage non-routine calls.

Skills

Customer service

Multi-tasking

Effective communication

Time management

Organizational skills

Education

High School Diploma or Equivalent

Tools

Office Suite applications

Job description

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support both of our practices onsite. The schedule consists of 4, 10-hour days (Monday through Friday) from 7:30am to 6:00pm, with Tuesdays off.

These team members serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side. The role is primarily focused on front desk support and answering phones, with a mix of administrative duties.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting.

Qualifications

• High School Diploma or Equivalent required
• Healthcare office experience 0-1 year required
• Basic proficiency with all Office Suite applications
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing
• Ability to manage phone systems and handle non-routine calls
• Effective written and verbal communication skills
• Ability to manage time effectively and stay organized

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process.