Clinic/Practice Assistant, OBGYN and Midwifery- Northampton/Amherst

Cencora | Pharma solutions; Amherst (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

A leading healthcare organization in Massachusetts is seeking a full-time Clinic/Practice Assistant who will be instrumental in managing patient experiences at the front desk. Ideal candidates will be customer service-oriented, capable of working in a high-volume environment, and possess strong organizational skills. This position offers a structured schedule of four 10-hour workdays, contributing to the seamless operation of community-based care initiatives.

Qualifications

• Healthcare office experience 0-1 year required.
• High School Diploma or equivalent; no experience in lieu of degree.
• Proficient in Office Suite and effective communication.

Responsibilities

• Support daily front desk operations and manage patient interactions.
• Handle administrative tasks including answering phones and scheduling.
• Maintain organization of office procedures and patient information.

Skills

Time Management

Organizational Skills

Effective Communication

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Comprehensive and sensitive health care as unique as you: That’s what you’ll find at Cooley Dickinson Medical Group ObGyn & Midwifery, no matter your stage of life or state of health. We’re dedicated to moving health care forward in the Pioneer Valley with a full range of services, including pregnancy, childbirth and midwifery services as well as comprehensive gynecology care and breast health services.

Our Programs And Services Include

Adolescent GYN Health/First GYN exam

Childbirth Center

Care for trans men, genderqueer and gender-nonconforming individuals

Contraceptive Management (birth control)

Fertility counseling and treatment, intrauterine insemination, reproductive health

Gynecology

Mammography

Menopause Care

Midwifery Services

Minimally Invasive Surgery

Obstetrics (pregnancy care)

Osteoporosis Care (bone health)

Pelvic Floor disorders

Reproductive Endocrinology

STI/sexually transmitted infections

Urinary Incontinence (loss of bladder control)

Vaginal/Vulvar diseases and disorders

This specialty has offices in 2 locations:

22 Atwood Drive, Northampton

170 University Drive, Amherst

This role will be split between both of our locations.

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite. The schedule consists of 4,10-hour days (Monday through Friday) from 7:30am to 6:00pm. These team members serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. This role is primarily focused on front desk support and answering phones with a mix of administration support as well!

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

healthcare office experience 0-1 year required

Knowledge, Skills And Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
  
  

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

170 University Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.