Clinic Practice Assistant II

Mass General Brigham; Boston (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Support professional to assist a physician in both retina practice and the Inherited Retinal Disorders Service. The role combines busy clinic coordination with research-focused program support, emphasizing empathy, organization, and patient-centered care.

The position entails scheduling, patient communication, and clinic preparation for a small, high-touch environment, with on-site requirements at 243-245 Charles Street in Boston.

Qualifications

• High School Diploma or equivalent required.
• CMAA certification preferred.
• Office experience 2–3 years required.
• Proficiency with Office Suite and strong organizational skills.

Responsibilities

• Answering and managing telephone calls.
• Scheduling, rescheduling, and coordinating patient appointments.
• Scheduling surgical procedures.
• Preparing for clinic sessions and post-clinic follow-up activities.
• Supporting a high-volume retina clinic during on-call weeks.
• Collaborating with a second staff member to coordinate visits.

Skills

Office Suite proficiency

Organizational skills

Time management

Communication

Education

High School Diploma or Equivalent

CMAA Certification

Tools

Phone system

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position is a unique split-role opportunity that provides dedicated support to the same physician across two distinct practice environments. The physician serves both as a retinal specialist in a traditional clinical practice and as a provider within the Inherited Retinal Disorders Service, a specialized research-focused clinic. As a result, this role combines the responsibilities of a fast-paced clinical practice support position with the high-touch, patient-centered coordination required in a specialized inherited disease program.

Success in this role requires flexibility, strong organizational skills, and the ability to quickly adjust priorities while building meaningful relationships with patients and families.

0.5 FTE: Retina Practice Support

Provides Administrative Support For a Physician's Retina Practice, Including

• Answering and managing telephone calls
• Scheduling, rescheduling, and coordinating patient appointments
• Scheduling surgical procedures
• Preparing for clinic sessions and completing post-clinic follow-up activities
• Supporting a higher-volume, fast-paced retina clinic that operates several times per month
• Providing additional support during physician on-call weeks, when priorities and workload can shift quickly

This portion of the role requires strong organizational skills, flexibility, multitasking, and the ability to adapt to changing priorities in a busy clinical environment.

0.5 FTE: Inherited Retinal Disorders Service

Provides administrative support within the Inherited Retinal Disorders Service, a specialized research-based clinic focused on patients with inherited retinal diseases.

• Supports a physician who works in both the retina practice and the inherited retinal disorders clinic
• Shares responsibilities with another administrative staff member
• Coordinates patient visits and clinic activities for a smaller patient population

Supports a unique, high-touch clinic model where patients may spend an entire day in clinic for testing and evaluation

• Assists with operational workflow and patient coordination throughout the visit
• Works closely with patients and families, requiring a compassionate, service-oriented approach and strong relationship-building skills

Because many patients have inherited conditions, this role includes a family-centered component that often requires empathy, patience, and supportive communication similar to a social work environment.

Ideal Candidate Profile

• Comfortable balancing two distinct clinical environments
• Able to manage multiple priorities and adjust quickly to changing needs
• Strong multitasking and organizational skills
• Personable, engaging, and patient-focused
• Enjoys developing long-term relationships with patients and families
• Flexible and adaptable in a role that alternates between low-volume, high-touch work and faster-paced clinical support activities.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

Office experience 2-3 years required

Knowledge, Skills And Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.