Clinic/Practice Assistant I

Massachusetts Eye and Ear Infirmary - MEI; Lexington (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a dedicated medical office receptionist to support a clinical service. You will greet patients, answer calls, schedule appointments, and help maintain accurate records.

The role requires a High School Diploma and 0–1 year of healthcare office experience, with basic Office Suite skills and strong communication. You will help manage patient flow and assist in daily clerical tasks in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• Healthcare office experience 0-1 year required.
• Proficiency with Office Suite is required.
• Ability to manage time and multitask in a fast-paced environment.
• Strong written and verbal communication is essential.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients and answer phones.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Handle, screen and/or take messages related to prior authorizations."],
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Skills

Office Suite

Time management

Communication

Multitasking

Phone handling

Documentation

Education

High School Diploma

Job description

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Education

• High School Diploma or Equivalent required

Licenses and Credentials

• N/A

Experience

• Healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.