Clinic/Practice Assistant I

Davita Inc.; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Boston is seeking an Administrative Assistant to perform essential clerical and administrative tasks to support clinical operations. This role requires strong communication, organizational skills, and proficiency in office software, catering to patient interactions and appointment management. Ideal candidates will have a High School Diploma and some healthcare office experience.

Qualifications

• High School Diploma required, with no experience accepted in lieu.
• 0-1 year of healthcare office experience preferred.

Responsibilities

• Perform routine administrative and clerical duties related to clinical services.
• Greet and assist patients, manage phone calls, and schedule appointments.
• Process patient billing forms and maintain appointment records.

Skills

Effective written and verbal communication skills

Time management

Organizational skills

Proficiency with Office Suite

Knowledge of office operations

Education

High School Diploma or Equivalent

Job description

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and routine tasks. Administrative duties include scheduling, check-in, check-out, and assisting with patient visits. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions:

• Perform routine administrative and clerical duties related to a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to medical records.
• Call for patient medical records and lab test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May accept co-payments.
• Handle, screen, and take messages related to authorizations, referrals, and verify registration accuracy.
• Monitor waiting room and respond to patient needs.
• Assist in patient flow processes.

Education:

High School Diploma or Equivalent required. This role does not accept experience in lieu of a degree.

Licenses and Credentials:

None specified.

Experience:

Healthcare office experience 0-1 year required.

Knowledge, Skills, and Abilities:

• Proficiency with Office Suite.
• Knowledge of office operations, procedures, filing, copying, scanning, printing, and faxing.
• Ability to manage phone calls and routine issues.
• Effective written and verbal communication skills.
• Ability to understand and compose work-related documents.
• Time management and organizational skills.

Physical Requirements:

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20-35 lbs
• Carrying Occasionally (3-33%) 20-35 lbs
• Pushing/Rarely, Pulling/Rarely, Climbing/Rarely, Kneeling/Rarely, Crouching/Rarely, Crawling/Rarely, Pushing/Pulling, etc.
• Reaching Occasionally (3-33%)
• Gross Manipulation Constantly (67-100%)
• Fine Manipulation Frequently (34-66%)
• Feeling Constantly (67-100%)
• Vision and hearing constant.

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. We embrace diversity and do not discriminate based on race, color, religion, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided for individuals with disabilities.