Clinic/Practice Assistant, Gastroenterology

Partner's Healthcare; Salem (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. in Salem, MA, is seeking a full-time Clinic/Practice Assistant to support two practices onsite. You will greet patients, coordinate scheduling, handle check-ins/outs, and manage records with a patient-focused approach.

This non-patient-care role requires 2–3 years of office experience, proficiency with Microsoft Office, and strong organizational skills. The position is onsite at Salem/Danvers locations with a 40-hour schedule.

Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Proficiency with Microsoft Office and familiarity with standard office operations, including filing, copying, scanning, printing, and faxing.
• Ability to manage routine and non-routine telephone calls, resolve routine issues appropriately, and communicate clearly in writing and conversation.
• Strong organization and time-management skills, with the ability to balance multiple priorities, follow established protocols, and work effectively within systems.
• Ability to read and understand work-related documents, compose and edit professional correspondence, and take complete and accurate messages.

Responsibilities

• Greet and assist patients with professionalism and compassion.
• Schedule patient appointments and maintain accurate appointment records.
• Support patient check-in and check-out activities.
• Answer telephone calls, respond to routine inquiries, take complete messages, and route more complex questions appropriately.
• Maintain patient files, print appointment schedules, scan documents into medical records, and process patient billing forms.
• Request patient medical records and laboratory test results.
• Open and distribute incoming mail and faxes.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to colleagues in scheduling, registration, and billing workflows.
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when needed.

Skills

Microsoft Office

Office experience

Telephone handling

Scheduling

Records management

Communication

Education

High school diploma or equivalent

Two to three years of office experience

Tools

Medical office operations

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make a Meaningful First Impression Join our Gastroenterology practice in Salem, MA, and become an essential part of the patient experience. In this highly visible administrative role, you will help patients navigate their care while supporting a collaborative team that diagnoses and treats conditions affecting the digestive system. Our practice also provides endoscopy services at Salem Hospital and works closely with the gastroenterology team at the Mass General/North Shore Center for Outpatient Care in Danvers. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support both of our practices onsite in Salem and Danvers.

About the Role

As a Clinic/Practice Assistant, you will perform administrative and clerical functions that help keep daily practice operations running smoothly. You will serve as a welcoming point of contact for patients, assist with scheduling and visit coordination, respond to routine questions, and maintain accurate records. This is a non-patient-care position working under general supervision; specific responsibilities may vary based on department needs.

What You’ll Do

• Greet and assist patients with professionalism and compassion.
• Schedule patient appointments and maintain accurate appointment records.
• Support patient check-in and check-out activities.
• Answer telephone calls, respond to routine inquiries, take complete messages, and route more complex questions appropriately.
• Maintain patient files, print appointment schedules, scan documents into medical records, and process patient billing forms.
• Request patient medical records and laboratory test results.
• Open and distribute incoming mail and faxes.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to colleagues in scheduling, registration, and billing workflows.
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when needed.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Proficiency with Microsoft Office and familiarity with standard office operations, including filing, copying, scanning, printing, and faxing.
• Ability to manage routine and non-routine telephone calls, resolve routine issues appropriately, and communicate clearly in writing and conversation.
• Strong organization and time-management skills, with the ability to balance multiple priorities, follow established protocols, and work effectively within systems.
• Ability to read and understand work-related documents, compose and edit professional correspondence, and take complete and accurate messages.

Preferred Qualifications

• Certified Medical Administrative Assistant (CMAA) credential.
• Bilingual in English and Spanish.

Practice Locations

Primary practice location: 55 Highland Avenue, Suite101, Salem, MA. The team also supports endoscopy services at Salem Hospital and collaborates with the gastroenterology practice at the Mass General/North Shore Center for Outpatient Care, 194 North Street, Danvers, MA.

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support

Remote Type

Onsite

Work Location

55 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

EEO Statement

EEO Statement: 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and TitleI of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.