Clinic/Practice Assistant, Float Pool

Mass General Brigham; Danvers (MA); Hybrid; USD 50,829,000 - 71,463,000; Full time

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for our North Shore practice locations, supporting administrative and clinical duties in a fast-paced outpatient setting. The role offers a hybrid work arrangement with in-office and remote days, and typical hours Monday–Friday, 8:00am–5:00pm, though schedules vary by site.

Responsibilities include scheduling, check-in/out, patient greetings, billing processing, and supporting scheduling, registration, and billing systems.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Epic experience preferred.

Responsibilities

• Perform routine administrative and clerical duties in a clinical setting.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to the medical record.
• Call for patient medical records and lab results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May accept co-payments.
• Handle messages related to authorizations, questions, refills, and test results.
• Serve as Super User for scheduling, registration and billing systems.
• Provide training to others in these areas.
• May perform more complex scheduling tasks.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School Diploma or Equivalent

CMAA Certification (preferred)

Tools

Epic

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time 40 hour per week Clinic/Practice Assistant to support our North Shore practice locations Monday through Friday between the hours of 8:00am-5:00pm (typical shifts are 8:00-4:30 or 8:30-5:00pm).

North Shore practice locations include:

• Beverly
• Danvers
• Lynn
• Marblehead
• Peabody
• Rowley
• Salem
• Saugus
• Swampscott

Our Float Pool team is a highly skilled group of administrative professionals who are specially trained and readily available to seamlessly assimilate and stabilize operations within our practices.

This is a hybrid position, entailing a blend of remote days and in-office days, depending on the needs of the sites. Our schedule is determined on a weekly basis.

Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients’ expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

Summary:
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as “Super User” for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] preferred

Experience
office experience 2-3 years required

Additional Job Details (if applicable)

Preferred:

• 2 years of experience working in a community-based medical practice
• Epic experience preferred

Remote Type

Hybrid

Work Location

Two Corporation Way

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.