Clinic/Practice Assistant, Family Medicine

Mass General Brigham; Millis (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital Millis clinic seeks a full-time Clinic/Practice Assistant to support the front desk and clinical workflow on-site, Monday through Friday, 8:30am–5:00pm.

This role emphasizes excellent customer service, multi-tasking in a high-volume outpatient setting, and accurate scheduling, check-in/check-out, and patient communications. No healthcare experience? We’ll train the right candidate with strong service skills.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years of office experience preferred.
• Strong customer service skills with the ability to multi-task in a high-volume outpatient setting.
• Willing to train on the job for candidates with strong service mindset.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients, answer telephones, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Open and distribute mail or faxes and verify registrations for accuracy.

Skills

Customer service

Multi-tasking

Prioritization

Education

High School Diploma or Equivalent

Job description

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryLocated at 969 Main Street, Suite 205, Millis MA 02054, our Primary Care practice provides complete care to both individual patients and whole families, including:-Infants-Children-Teens-Adults-SeniorsWe deliver a full range of preventive and health maintenance care. Our doctors also treat a range of acute and chronic health problems. In addition, we coordinate our patients’ care when they need treatment by specialists.We are a small office with a close-knit team of Providers, Medical Assistants and front desk staff who run our practice as a cohesive team! If you are looking to join a collaborative team who works closely together this is the position for you!We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday from 8:30am- 5:00pm.Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.SummaryPerforms both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.Does this position require Patient Care? NoEssential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.-Make patient appointments and maintain appointment records.-Greet and assist patients.-Answer telephones, assist callers with routine inquiries, and schedule appointments.-File materials in patient folders, and print appointment schedules.-Process patient billing forms and scan documents to patient medical record/LMR.-Call for patient medical records and laboratory test results.-Open and distribute mail or faxes.-Type forms, records, schedules, memos, etc., as directed.-May be required to accept co-payments.-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.-May monitor patients in waiting room and responds to any needs for information.-Assists in patient flow processes.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperienceoffice experience 2-3 years requiredAdditional Job Details (if applicable)We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!No healthcare experience? No problem! We are willing to train on the job. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.Remote TypeOnsiteWork Location969 Main StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $23.20/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.