Clinic/Practice Assistant, Family Medicine

Partner's Healthcare; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham Western Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant for its Northampton practice at 22 Atwood Drive, Suite 201. The role is onsite, with a 40-hour work week, Monday through Friday, 7:30am-6:00pm, Tuesdays off. Duties include scheduling, check-in/out, billing processing, and patient communications.

Requires 2-3 years of office experience and a High School Diploma or equivalent. CMAA certification is preferred. Remote work is not available.

Qualifications

• Education: High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• CMAA certification preferred.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients and answer telephones.
• Process patient billing forms and scan documents to medical records.
• Handle messages related to authorizations, prescriptions, and test results.
• Act as Super User for scheduling, registration, and billing systems.

Skills

Customer service

Administrative skills

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant CMAA

Job description

Site

Mass General Brigham Medical Group Western Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Northampton Family Medicine is an award-winning family practice housed in Cooley Dickinson's multispecialty medical facility located at 22 Atwood Drive, Suite 201 in Northampton, MA. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, newborn through adult. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday from 7:30am-6:00pm with Tuesdays off!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

• EducationHigh School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and CredentialsCertified Medical Administrative Assistant [CMAA] - Various Issuers preferred
• ExperienceOffice experience 2-3 years required

Additional Job Details (if applicable)

Remote Type Onsite Work Location 22 Atwood Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.