Clinic/Practice Assistant, Family Medicine

Mass General Brigham Medical Group Western Mass; Amherst (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant in Amherst, MA.

The role supports the practice onsite, Monday through Friday 8:30am-5:00pm, performing administrative and basic clinical tasks to keep patient visits running smoothly. Work involves scheduling, check-in/out, billing forms, coordinating patient flow, and assisting in patient care processes under supervision.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Education

High School Diploma or Equivalent

Job description

Site

Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Our practice is located at 170 University Drive Amherst, MA 01002. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, from infants to adults.

Convenient, caring and complete: Amherst Medical Associates gives you all three, close to home. Our primary care practice is a favorite in the Amherst area because families know they'll be treated with warmth and respect. Visits are comfortable, relaxed engagements with friendly providers who are invested in your well-being and want you to feel better.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday 8:30am-5:00pm.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• File materials in patient folders, and print appointment schedules.


• Process patient billing forms and scan documents to patient medical record/LMR.


• Call for patient medical records and laboratory test results.


• Open and distribute mail or faxes.


• Type forms, records, schedules, memos, etc., as directed.


• May be required to accept co-payments.


• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.


• May monitor patients in waiting room and responds to any needs for information.


• Assists in patient flow processes.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

healthcare office experience 0-1 year required

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

170 University Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.