Clinic/Practice Assistant, Cardiology

Partner's Healthcare; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a 40-hour Full-time Clinic/Practice Assistant to support Cardiology on site in Northampton, MA. The role involves administrative and clinical tasks, including scheduling, check-in/out, and handling patient inquiries.

Responsibilities include processing billing forms, maintaining records, and assisting with scheduling systems. Onsite work with a flexible schedule within 8:00 am–5:00 pm hours.

Qualifications

• High school diploma or equivalent is required.
• CMAA certification preferred.
• Strong customer service orientation and clerical skills.
• Ability to handle scheduling, check-in/out, and billing processes.

Responsibilities

• Perform administrative and clerical duties for a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients and answer routine inquiries by phone.
• Process billing forms and file documents in patient records.
• Support scheduling, registration, and billing systems as a Super User.

Skills

Customer service

Scheduling

Medical office administration

Telephone handling

Education

High School Diploma or Equivalent

CMAA preferred

Tools

Scheduling software

Job description

Site

Mass General Brigham Medical Group Western Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The practice will deliver fully integrated cardiac evaluation and treatment, including but not limited to cardiac and vascular intervention, electrophysiology, heart failure management, valvular heart disease, peripheral artery disease, and a Congestive Heart Failure Clinic. The practice will be located on the 3rd floor of Cooley Dickinson's Atwood Health Center at 22 Atwood Drive in Northampton, MA. The Atwood Health Center is a multi-specialty medical office building offering a variety of Cooley Dickinson services and serving as a one-stop health and wellness destination.We are seeking a 40-hour Full-time Clinic/Practice Assistant to support our Cardiology practice onsite Monday- Friday. We are open 8:00-am-5:00pm so shifts time are flexible within that time frame!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records.
• -Greet and assist patients.
• -Answer telephones, assist callers with routine inquiries, and schedule appointments.
• -File materials in patient folders, and print appointment schedules.
• -Process patient billing forms and scan documents to patient medical record/LMR.
• -Call for patient medical records and laboratory test results.
• -Open and distribute unit mail or faxes.
• -Type forms, records, schedules, memos, etc., as directed.
• -May be required to accept co-payments.
• -Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results.
• -Acts as "Super User" for scheduling, registration and billing systems.
• -Provides assistance and training to others in these areas.
• -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

EducationHigh School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?No

Licenses and CredentialsCertified Medical Administrative Assistant [CMAA] preferred

Additional Job Details (if applicable)

Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!

Remote Type

Onsite

Work Location

22 Atwood Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Pay Range

Pay Range $17.71 - $24.94/HourlyGrade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.