Practice Assistant II

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 50,833,000 - 71,463,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Tuition reimbursement

Job summary

Mass General Brigham is seeking a Medical Administrative Support role for the Massachusetts Eye and Ear Infirmary in Boston. The position interfaces between patients and providers in a high-volume ambulatory clinic, with an emphasis on organization and prioritizing administrative tasks essential to patient care.

The role includes rooming patients, intake in exam rooms, front-desk scheduling, copay collection, and handling communications by phone and fax.

Qualifications

• High School Diploma or equivalent required.
• Prefer 1 year of experience in a medical administrative support position or as a medical assistant in a busy site.
• Office experience 2-3 years required.

Responsibilities

• Greet and check in/out patients, manage patient intake in exam rooms and handle information flow.
• Schedule patient appointments at the front desk.
• Answer phones with a high level of customer service and professionalism.
• Collect copayments and help manage incoming information via phone and fax.

Skills

Office Suite

Phone system experience

Time management

Verbal communications

Multitasking

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Site Manager or Associate Director, provides a combination of clinical and administrative support to physicians in a high-volume ambulatory clinic setting, functioning as the primary interface between patients and providers.

Emphasis is placed on the ability to stay organized and to prioritize administrative and clinical tasks essential to patient care.

Role requires management of confidential patient information, rooming patients and doing patient intakes in exam room, scheduling patient appointments at front desk, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and helping to manage incoming information via phone and fax.

Qualifications

Education: High School Diploma or Equivalent required.

Licenses and Credentials: Prefer 1 year of experience in a medical administrative support position or worked as a medical assistant within a busy medical site or department.

Experience: Office experience 2-3 years required.

Knowledge, Skills, and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Excellent verbal communications skills required for the telephone, interaction with patients and others; strong organizational skills a must.

Additional Job Details (if applicable)

• Department: MEE Radiology
• Schedule: Monday - Friday | 8:00am - 8:30 pm | 8:30am to 5pm| onsite
• Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.
• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
• Remote Type: Onsite
• Work Location: 243-245 Charles Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly Grade 3

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Combat disease.
• Hold a hand.
• Help people.
• Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.