Clinic Patient Experience & Scheduling Specialist

Wayne State University Physician Group; Dearborn (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

Wayne State University Physician Group in Dearborn, MI is seeking a Patient Services Representative (PSR) for our outpatient clinic team. You will greet patients, verify identities, schedule appointments, collect co-pays, and support front-desk operations to create a positive patient experience.

Proficiency with medical terminology, experience with EHR systems such as Nextgen or Athena, and strong communication skills are required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2-3 years Medical Billing or Physician Office experience.
• EHR system experience required.
• Experience in a customer service position.
• Knowledge of medical terminology helpful.

Responsibilities

• Greet patients and guests; verify identity and collect check-in/check-out information.
• Schedule appointments according to defined protocols.
• Answer and triage phone calls; document messages.
• Collect co-pays and process payments; identify self-pay options.
• Maintain accuracy of patient demographics and insurance data.

Skills

Customer service

Phone etiquette

Data entry

Verbal & written communication

Education

High School Diploma or equivalent

Tools

Nextgen

Athena

EHR systems

Job description

Wayne State University Physician Group in Dearborn, MI is seeking a Patient Services Representative (PSR) for our outpatient clinic team. You will greet patients, verify identities, schedule appointments, collect co-pays, and support front-desk operations to create a positive patient experience.

Proficiency with medical terminology, experience with EHR systems such as Nextgen or Athena, and strong communication skills are required.