Clinic Operations & Scheduling Supervisor

University of California - San Francisco; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

University of California - San Francisco is seeking an Administrative Supervisor to oversee clinic operations across multiple providers and centers, ensuring high-quality referral, scheduling, and access services. You will lead practice coordinators, monitor staffing, coach staff, handle escalations, and partner with HR and compliance to maintain standards.

The role emphasizes real-time operational stability, performance metrics, and continuous improvement to enhance patient and provider

Qualifications

• Bachelor's degree in related area or equivalent.
• 5+ years progressive supervisory experience.
• Experience supervising staff in clinic/center administration.
• Knowledge of clinic operations, scheduling systems, and medical/insurance terminology.
• Knowledge of human resources policies; ability to train, monitor, evaluate, and document HR issues and performance.
• Strong analytical, communication, and reporting skills.

Responsibilities

• Provide direct daily supervision, coaching, and oversight to practice coordinators and team leads.
• Review and update work schedules daily to ensure staffing projections.
• Handle daily communications and escalations with staff, team leads, and Home Team; monitor In-Box messages.
• Manage attendance and timekeeping processes including timesheets and attendance trends.
• Lead and attend meetings (Manager, Team Leads, leadership meetings, huddles).
• Monitor pod performance and escalate service level issues as needed.
• Submit quality assurance tickets and coordinate resolutions with stakeholders.
• Conduct monthly 1:1 meetings with staff; support HR compliance activities.
• Support development plans trackers for direct reports.
• Participate in recruitment, onboarding, precepting, competency checks, and evaluations.
• Champion the Medical Center's standards and promote staff engagement and continuous improvement.
• Provide ad-hoc support for special projects and go-live activities.

Skills

Supervisory experience

Organizational skills

Analytical thinking

Communication

HR policies

Mentoring

Clinic operations

Regulatory knowledge

Education

Bachelor's degree in related area

Tools

EPIC

Job description

University of California - San Francisco is seeking an Administrative Supervisor to oversee clinic operations across multiple providers and centers, ensuring high-quality referral, scheduling, and access services. You will lead practice coordinators, monitor staffing, coach staff, handle escalations, and partner with HR and compliance to maintain standards.

The role emphasizes real-time operational stability, performance metrics, and continuous improvement to enhance patient and provider