Clinic Operations & Quality Manager

Neighborhood Health; Springfield (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Neighborhood Health in Tennessee seeks a Clinic Manager to ensure top-quality primary and integrated behavioral health care across clinics. You will uphold accreditation standards, supervise staff, and coordinate with the Clinic Director and Operations Team to optimize processes.

The role requires strong clinical knowledge, EHR proficiency (NextGen), and supervisory experience in ambulatory settings. Travel between sites may be required, with a focus on delivering patient-centered care.

Qualifications

• LPN or MA with 5+ years MA/LPN experience.
• Licensed in Tennessee if LPN, or have a certificate of completion by an accredited MA program.
• Demonstrated experience in ambulatory, physician practice, or community health settings.
• Extensive technical knowledge and skills related to clinical duties.
• Demonstrated computer skills, with specific experience using an electronic health record software (we use NextGen).
• Knowledge of privacy requirements of HIPAA and ability to handle and manage confidential information.
• Basic understanding of behavioral health and dental practice principals Supervisory/management experience preferred.
• Familiarity with Joint Commission accreditation standards and Vaccines for Children compliance requirements preferred.
• Proficiency in Spanish preferred.

Responsibilities

• Ensure clinic workflow during all operating hours; act as back-up MA when needed.
• Monitor logs and operational reports for accuracy and compliance.
• Propose and implement refined business processes with Clinic Director approval.
• Orient and evaluate Medical Assistants and Customer Service Representatives.
• Provide performance feedback and ensure annual e-training completion.
• Monitor staff evaluations and enrollment staffing as requested.
• Participate in cross-training and inter-site staffing as needed.
• Maintain high morale and engagement among clinic staff.

Skills

5+ years MA/LPN experience

Ambulatory/physician practice

EHR experience (NextGen)

HIPAA privacy knowledge

Behavioral health & dental knowledge

Joint Commission familiarity

Spanish proficiency

Supervisory/management experience

Education

TN license or MA certificate

Licensed LPN in TN (if applicable)

Tools

NextGen EHR

Job description

Neighborhood Health in Tennessee seeks a Clinic Manager to ensure top-quality primary and integrated behavioral health care across clinics. You will uphold accreditation standards, supervise staff, and coordinate with the Clinic Director and Operations Team to optimize processes.

The role requires strong clinical knowledge, EHR proficiency (NextGen), and supervisory experience in ambulatory settings. Travel between sites may be required, with a focus on delivering patient-centered care.