Clinic Operations Lead: Referrals & Authorizations

Providence Health & Services; Everett (WA); On-site; USD 43,000 - 66,000; Full time

Job summary

Providence Medical Group Northwest Washington seeks a Clinic Operations Supervisor to lead the Referrals Department, overseeing centralized referrals and prior authorizations to ensure timely care. Collaborate with clinic teams to streamline front-end processes affecting referrals, authorizations, billing, and reimbursement, while improving patient access and revenue integrity.

The role emphasizes leadership, patient-focused care, and driving service quality across a large network in the

Qualifications

• Experience working in a healthcare environment.
• Recent (within 2 years) management or leadership experience.
• Experience with physician revenue cycle and referrals/authorization.

Responsibilities

• Lead day-to-day operations of the Referrals Department.
• Oversee centralized referrals and prior authorizations to ensure timely care.
• Partner with clinic teams to streamline front-end processes impacting referrals, authorizations, billing and reimbursement.
• Drive customer satisfaction, resolve escalations, and set long-range direction for the department.

Skills

Healthcare environment experience

Leadership experience

Revenue cycle knowledge

Education

Bachelor's Degree in Administration/Management or related field

Job description

Providence Medical Group Northwest Washington seeks a Clinic Operations Supervisor to lead the Referrals Department, overseeing centralized referrals and prior authorizations to ensure timely care. Collaborate with clinic teams to streamline front-end processes affecting referrals, authorizations, billing, and reimbursement, while improving patient access and revenue integrity.

The role emphasizes leadership, patient-focused care, and driving service quality across a large network in the