Clinic Operations Lead: Patient Care & Team Growth

Ochsner Health; Lafayette (LA); On-site; USD 55,000 - 73,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a manager to lead the daily operations of assigned clinical department(s) in collaboration with clinic leadership, ensuring efficient staff and processes that support high-quality patient care.

The role requires a minimum of 2 years healthcare experience with preferred supervisory background, plus strong communication, computer literacy, and knowledge of patient registration and medical terminology. Ochsner Health is an equal opportunity employer.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills to present information professionally.
• Knowledge of patient registration and medical terminology.
• Ability to work a flexible schedule (e.g., 24/7, weekends, holidays, on-call).

Responsibilities

• Coordinates staff performance by collaborating with other team members to allocate labor resources among clinics and monitoring production.
• Monitors patient flow activities.
• Monitors department metric performance.
• Assists in the training, orientation and staff development programs.
• Assists with patient registration tasks when necessary.
• Provides training and mentoring to clinical staff and provides feedback to leader for staff performance evaluations.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Skills

Computer literacy

Verbal and written communication

Medical terminology knowledge

Flexible schedule

Education

High school diploma or equivalent

Associate's degree

Job description

Ochsner Health in Lafayette, LA is seeking a manager to lead the daily operations of assigned clinical department(s) in collaboration with clinic leadership, ensuring efficient staff and processes that support high-quality patient care.

The role requires a minimum of 2 years healthcare experience with preferred supervisory background, plus strong communication, computer literacy, and knowledge of patient registration and medical terminology. Ochsner Health is an equal opportunity employer.