Clinic Operations Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

Rush University Medical Center in Chicago, IL is seeking a friendly clinic receptionist to support the Hinsdale Multispecialty department. You will handle phone calls, patient check-ins, reception, and basic office duties while upholding Rush standards.

You will access EPIC to retrieve referrals and documents, schedule appointments, and communicate with patients. Strong attention to confidentiality and customer service are essential, with the ability to adapt to changing schedules and travel to

Qualifications

• High school diploma required.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed.

Responsibilities

• Performs a variety of office functions including retrieval and distribution of mail, faxes, filing, stocking supplies, and dissemination of clinic correspondence and EPIC In-Box completion as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation; assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously; takes accurate messages for clinical staff.
• Schedules, cancels and/or reschedules patient appointments; places reminder calls or sends information to patients as needed.
• Transfers patients to pre-registration for insurance verification as required.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking appropriate resources and works with the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Adaptability

Communication

Education

High school diploma

Tools

EPIC Scheduling

Job description

Rush University Medical Center in Chicago, IL is seeking a friendly clinic receptionist to support the Hinsdale Multispecialty department. You will handle phone calls, patient check-ins, reception, and basic office duties while upholding Rush standards.

You will access EPIC to retrieve referrals and documents, schedule appointments, and communicate with patients. Strong attention to confidentiality and customer service are essential, with the ability to adapt to changing schedules and travel to