Clinic Office Specialist - FT - Days - Neurology Medpoint

DHR Health; McAllen (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

DHR Health in McAllen, TX is seeking a Clinic Office Specialist to provide clinical and administrative support in Neurology. The role includes patient reception, registration, appointment scheduling, and insurance verification to ensure efficient, high-quality care.

The ideal candidate will be bilingual (English/Spanish), have a high school education or GED, and familiarity with Microsoft Office. Neurology experience is a plus, and travel may be required occasionally.

Qualifications

• Minimum two years receptionist experience in a medical office preferred.
• Neurology experience is preferred.
• Computer skills required with knowledge of Microsoft Office suite.
• Bilingual – English/Spanish required.

Responsibilities

• Promotes the facility mission, vision and values to patients and staff.
• Greeting patients and providers at the reception desk.
• Registering patients and collecting correct personal and insurance information in the practice management system.
• Scheduling, canceling, and rescheduling patient appointments.
• Reminding patients of upcoming appointments and tracking no-shows and cancellations.
• Answering multiple phones and documenting messages accurately.
• Insurance verification and verification of patient demographics.
• Filing or retrieving medical records and delivering to appropriate providers or departments.
• Handling co-pays and cash from patients and balancing daily deposits.
• Other duties as assigned; may require occasional travel.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

Multitasking

Education

High School/GED preferred

Medical Office Specialist certification preferred

Tools

Microsoft Office

Job description

Clinic Office Specialist - FT - Days - Neurology Medpoint - 13965

Description

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED preferred
• Medical Office Specialist certification preferred
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish required

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of two (2) years receptionist experience in a medical office preferred
• Previous experience in a high traffic medical office setting is preferred
• Neurology experience is preferred

Responsibilities:

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Working the reception desk, greeting and communicating with patients and providers
• Registering patients ensuring to get correct personal and insurance information and entering that into the practice management system
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations
• Answering multiple telephones and accurately documenting messages
• Forwarding telephone calls appropriately and following up on return calls
• Taking appropriate and understandable messages for staff and providers from callers who leave messages
• Checking-in patients and properly documenting registration
• Insurance verification and verification of patient demographics
• Authorizing procedures or surgeries, as needed
• Filing or retrieving medical records and delivering to appropriate providers or departments as needed
• Filing patient and administrative files
• Copying, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Cash balancing and deposit log reconciliation and maintenance
• Entering charges, payments, and balancing the day in the computer
• Preparing charge sheets for billing vendor in the appropriate format including all necessary paperwork
• Other duties as assigned
• May require occasional traveling

LINES OF RESPONSIBILITIES:

(Chain-of-command)

1. Office Manager 2. Director DHR Health Clinics 3. Chief Ambulatory Officer

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA) :

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Yes

Straight pulling

Yes

Yes

Pulling hand over hand

Yes

Pushing

Yes

Repeated bending

Yes

Yes

Reaching above shoulder

Yes

Yes

Yes

Climbing Ladders

No

Dual simultaneous grasping

Yes

Depth Perceptions needed

Yes

Ability to see

Yes

Yes

Operating office equipment

Yes

Twisting

Yes

Operating mechanical equipment

Yes

No

Ability to read and write

Yes

Ability to Count

Yes

Ability to hear verbal communication without aid

Yes

Operating Personal Vehicle

Yes

Ability to comprehend written/verbal communication

Yes

Other: Ability to deal with stress

Yes

OSHA Category

III

B. Working Conditions:

The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily ...

C. Occupational Exposure:

This position has minimal to no exposure to blood, body fluids, or tissues ...

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words ... 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space ... 2

Form Perception: Ability to perceive pertinent details ... 3

Clerical Perception: Ability to receive pertinent details ... 2

Motor Coordination: Ability to coordinate eyes and hands ... 3

Finger Dexterity: Ability to move hands ... 3

Manual Dexterity: Ability to move hands ... 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot ... 3

Color Discrimination: Ability to perceive and respond ... 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________