Clinic Office Manager - Springfield, MO

QTC Management, Inc. in; Springfield (MO); On-site; USD 67,000 - 72,000; Full time

Job summary

An established industry player is seeking a dynamic Clinic Office Manager to oversee operations in Springfield, MO. This role involves managing clinic efficiency, leading a team, and ensuring compliance with health regulations. You will play a crucial part in enhancing patient care, collaborating with cross-functional teams, and driving continuous improvement within the clinic. If you have strong leadership and communication skills, along with a passion for healthcare, this opportunity offers the chance to make a significant impact in a supportive environment. Join a forward-thinking organization that values innovation and employee development.

Benefits

Performance-related bonuses

Health and wellness programs

Student loan repayment

Tuition reimbursement

Paid leave

Retirement benefits

Qualifications

• Bachelor's degree in health care or related field with relevant experience.
• 2+ years in supervisory roles within clinical environments.

Responsibilities

• Manage daily operations and staff of the clinic.
• Ensure compliance with HIPAA and operational standards.
• Conduct patient examinations and manage clinic budgets.

Skills

Leadership Skills

Communication Skills

Team Development

Medical Terminology

Problem Solving

Education

Bachelor's Degree in Health Care

Master's Degree in Health Care

Tools

Proprietary Software Applications

Job description

Clinic Office Manager - Springfield, MO (Administrative)

Are you someone with strong communication and leadership skills with a knack of developing teams? If so, we would love to speak with you!

Leidos QTC Health Services is currently seeking a Clinic Office Manager to support our clinic in Springfield, MO.

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

What part would you play in this role?

As a Clinic Office Manager, you will be responsible for the operations and administration of a Leidos QTC Health Services medical clinic. The Clinic Office Manager is responsible for ensuring clinic efficiency, which consists of managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; serving as a liaison with internal and external customers, and ensuring compliance with HIPAA and other privacy regulations.

In this rewarding role, you will:

• Manage day-to-day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
• Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees, and daily approvals of employee timekeeping.
• Coach, mentor, and train employees for growth and development opportunities in skill, knowledge, and empowerment.
• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
• Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
• Train and implement policies, procedures, goals, and objectives for assigned staff.
• Ensure strict confidentiality of all medical records, PHI, and PII.
• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.).
• Manage clinic(s) budgets to include medical and office supply inventory.
• Assist Regional Managers with provider scheduling.
• Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
• Assist in the examination process of patients, measure vital signs, interview patients, record information on patients' charts, and conduct a variety of diagnostic testing.

You must have:

• Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree).
• 2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.
• This is a working manager position. Must be able to support back office duties when needed.
• BLS certification required.
• Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
• Must be able and willing to travel 10-15% of the time supporting the various clinics assigned or to other areas as needed.
• An understanding of medical terminology.
• The ability to learn and understand new proprietary software applications.

Preferred to have:

• One of the following: Medical Assistant, RN, LVN, LPN Diploma, or EMT Certification or experience as a Military Medic or Hospital Corpsman.

Pay and Benefits:

Pay Range: $67K - $71,500 plus annual bonus eligibility.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave, and retirement. More details are available here.

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Division Management