Clinic Office Coordinator, Dental Hygiene

WICHITA STATE UNIVERSITY; Wichita (KS); On-site; USD 22,000 - 31,000; Full time

Job summary

Wichita State University in Wichita, KS is seeking a Clinic Coordinator in the Dental Hygiene program. The role supports the day-to-day operation of the university dental clinic, overseeing appointment scheduling, facility coordination, and patient records management, on-site at the main campus.

Under supervision of the Department Chair, you will manage billing, insurance pre-authorizations, and inventory, while delivering friendly, professional service to students, faculty, patients, and staff

Qualifications

• 60 hours of college coursework in related field.
• Three (3) years of experience in medical office or related field.

Responsibilities

• Confirm insurance coverage and obtain authorization for scheduled procedures.
• Determine financial responsibility for services.
• Maintain documentation in the patient account record of all billing activities.
• Manage office supply and equipment purchases and repair.
• Support front desk with appointment scheduling, calls, and patient collections.

Skills

Patient scheduling

Communication skills

HIPAA compliance

Multi-tasking

Office administration

Education

60 hours of college coursework

Bachelor's degree in Health Professions

Tools

Eaglesoft Dental Software

Job description

Department:

Dental Hygiene

Campus Location:

Wichita, KS - WSU Main Campus

Hire Type:

Full Time

Pay:

Range begins at $19.10/ hour and can be adjusted basedon experience

Work Schedule:

M-F; 8AM-5PM, Occasional evenings / weekends;work is performed on-site and in person.

Export Compliance Requirement:

No export controlrequirement.

Job Story

At the heart of our state-of-the-art, 24-operatory Delta Dental ofKansas Foundation Dental Hygiene Clinic, the Clinic Coordinatorserves as the face of the clinic and a vital resource for students,faculty, patients, and program leadership. Working under thegeneral supervision of the Department Chair, this role oversees theday-to-day operations of a busy patient care environment, managingappointment scheduling, facility and equipment coordination,financial accounts, clinic purchasing and inventory processes, andpatient records management. Combining exceptional organizational skills with a welcoming,customer-focused approach, the Clinic Coordinator providesspecialized administrative leadership that ensures efficient clinicoperations while supporting an outstanding educational experiencefor students and high-quality care for patients.

Job Summary

Supports the day-to-day operation of the clinic by providingadministrative support, which may include front desk coordination,patient scheduling, billing, and collections.

Essential Functions

May confirm insurance coverage, determines necessity forpre-authorization and obtains authorization for scheduledprocedures. Determinines financial responsibility for services to beprovided. Maintains detailed documentation in the patient accountrecord of all billing activities. Maintains documentation of claimsprocessed as part of the daily claims reconciliation process. Maymanage office supply and equipment purchases and repair. Providessupport for front desk by assisting with appointment scheduling,phone calls, and patient collections, as needed.

Job Duties

Responsible for day to day operation of the patient serving, 24operatory Delta Dental of Kansas Foundation Dental HygieneClinic. Management of the appointment schedule, the facility, theequipment, accounts, clinic purchasing, inventory and processing,and patients records. Provides specialized and diverse administrative management for theprogram, supervisor, faculty, students and patients.

Required Education and Experience:

• 60 hours of college coursework in related field
• Three (3) years of experience in medical office or relatedfield

Required License/Certifications/Training:

• None

Knowledge, Skills and Abilities:

• Proficient with patient scheduling and patient flow managementfrom check-in to check-out, including efficiency in managingmulti-line phone system and working effectively between patientsand students at front desk and on calls.
• Excellent written.oral communication and interpersonalskills
• Knowledge of and competent in HIPPA compliance.
• Ability to work effectively under time constraints infast-paced, high stress, multi-tasking environment
• Ability to perform general accounting procedures.
• Ability to interface in a personal and professional manner withthe public, patients and their family members, students, faculty,and administration, not only face-to-face, but by telephone, inwriting, and email.
• Ability to work effectively in a highly collaborative,engaging, and dynamic environment comprised of individuals with arange of backgrounds, skills, and perspectives.

Preferred Qualifications:

• Bachelor's Degree in Health Professions or related field.
• Three (3) years of experience in dental office managementand/or front desk reception.
• One to three years of patient scheduling coordination andpatient flow management
• Experience working in a multi-provider clinic
• Proficient with Eaglesoft Dental Software

Additional Information:

Please be prepared to upload a copy of your transcript.

Physical Requirements:

Ability to remain in a stationary position. Ability to operate acomputer and other office equipment including but not limited tophone, printers, copiers, and calculators. Ability to communicatewith others and accurately exchange information.

Additional Physical Requirement:

Light Work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force to constantly move objects. Light workinvolves remaining stationary most of the time.