Clinic Office Assistant - Orthopedic Clinic

Physicians Regional Healthcare System; Naples (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

Physicians Regional Healthcare System in Naples, FL is seeking a Clinic Office Assistant for the Orthopedic Clinic. You will handle patient check-in/check-out, scheduling, inquiries, payments, and accurate record-keeping to keep daily operations running smoothly.

The ideal candidate has 0–2 years in a medical office, proficiency with EMR systems, strong organizational and communication skills, and a professional, patient-centered demeanor.

Qualifications

• Proficiency with EMR systems and standard office software.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced healthcare setting.
• Customer service oriented with professional demeanor.
• Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.

Responsibilities

• Greet and assist patients during check-in/check-out with accurate documentation.
• Schedule appointments, obtain pre-certifications, coordinate tests/procedures.
• Collect time-of-service payments, issue invoices, and process transactions.
• Maintain and update patient records, ensure data quality.
• Answer phones, respond to inquiries, route messages.
• Enter charges and codes in billing system accurately.
• Monitor supplies and place orders to ensure availability.
• Support physician call schedules and provider reimbursements.
• Assist in triage and coordinate patient referrals.
• Ensure a clean, safe, infection-controlled environment.
• Perform other duties as assigned and maintain reliability.

Skills

EMR proficiency

Organization

Communication

Multitasking

Customer service

Medical terminology

Scheduling

Billing

Insurance verification

Education

High School Diploma

Job description

Clinic Office Assistant - Orthopedic Clinic

Naples, FL, United States

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience.

Essential Functions

• Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
• Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
• Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
• Maintains and updates patient records, ensures quality control, and addresses gaps in care.
• Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
• Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
• Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
• Assists in handling physician call schedules, provider reimbursements, and license renewals.
• Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
• Ensures a clean and organized work environment, following infection control and safety protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required

Knowledge, Skills and Abilities

• Proficiency in electronic medical records (EMR) systems and office software.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Customer service-oriented with a professional and courteous demeanor.
• Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.

Licenses and Certifications

• Certified Medical Office Administrative Assistant (CMAA) preferred

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Job Info

• Job Identification 164592
• Job Category Administrative Support
• Posting Date 09/18/2026, 01:57 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 6101 Pine Ridge Rd, Naples, FL, 34119, US