Clinic Office Assistant Lead - RN, LPN, CMA/RMA/CCMA

Deaconess Health System; Jasper (IN); On-site; USD 42,000 - 70,000; Full time

Job summary

Deaconess Health System in Jasper, IN is seeking a Clinic Office Assistant Lead (RN, LPN, CMA/RMA/CCMA) to provide direct or indirect care under physician supervision. You will assist with procedures, document in EMR, and educate patients and families while upholding Deaconess policies.

The Lead role emphasizes coordination with the Practice Manager, quality improvement, and regulatory compliance, with hours 36 per week, Monday–Friday.

Qualifications

• Graduation from an accredited Medical Assistant or nursing program.
• Experience is preferred but not required.

Responsibilities

• Review patient data prior to visits for updates and test results.
• Room patients, obtain medical/social history, vitals, and update meds in EMR.
• Assist physician with procedures and examinations within CMA/RN scope.
• In EMR, schedule referrals, tests, and document education to patients and families.
• Manage specimens, med administration, and patient education per physician orders.
• Maintain room and supply stocks; ensure safety and compliance.

Skills

Medical Assistant

RN

CMA

Education

Graduation certificate from accredited MA or nursing program

Job description

Job Overview:

The Clinic Office Assistant Lead (RN, LPN, CMA/RMA/CCMA) is responsible for providing direct or indirect care, under the supervision of a physician based on their scope of training to patients who present with urgent, emergent or potential health problems as well as preventive care. Services provided by the CMA/RMA Lead will include, but are not limited to, general patient care, assistance with procedures, documentation of activities and patient/family education. The CMA/RMA Lead will provide care utilizing established principles and ethical standards as well as policies and procedures established by Deaconess. The CMA/RMA Lead serves as a role model for the clinical staff and serves as a liaison between the staff and the Practice Manager in the absence of the Practice Manager.

• The Clinic Office Assistant Lead must be able to demonstrate knowledge of growth and development to provide patient care appropriate to the age of the patients served.
• The Clinic Office Assistant Lead must be able to successfully demonstrate the staff requirements as specified in the departments competencies and scope of training, and meet/exceed standards as identified below.
• Reviews patient data prior to each office visit for relevant clinical updates, laboratory, x-ray and other test results.
• When rooming patients, obtains medical and social history, chief complaint and/or history of present illness, completes appropriate assessments (e.g., vital signs, height, weight), and reviews & updates the medications list. Document all data obtained in the Electronic Medical Record (EMR).
• Prepare patient for examination, set up any necessary equipment.
• Assist physician with procedures and examinations which are within scope of training of the CMA as ordered by physician.
• Demonstrates sterile technique during procedures and adheres to safe operating guidelines for all departmental equipment.
• Provides accurate and timely procedure scheduling with minimal errors.
• Obtains signatures from patients on appropriate forms for procedures; including but not limited to Medicare/Medicaid waiver, ABN, consent forms and authorization to treat minors.
• Administers oral, intradermal, subcutaneous, and other in-office medications and immunizations as ordered by the physician.
• Utilizes the specimen log for all outgoing specimens, i.e.) biopsies, cultures.
• Confers with the patient and physicians regarding scheduling priorities for acute and routine visits.
• Utilizes the EMR to enter and/schedule all patient referrals, diagnostic services, tests, procedures etc as ordered by the physician. Obtains and documents prior authorization as needed.
• In collaboration with physician, provides the patient and family with appropriate education regarding medications, treatments, tests, procedures, results, and dietary recommendations. Document all information in the EMR.
• Receives and responds to telephone requests from patients under the direction of the physician and/or nurse practitioner. Documents the request, contact information, physician response, patient follow up and any other pertinent information in the EMR. * Medications, pharmacy and allergies should be reviewed and updated during each patient telephone encounter.
• Implements and positively reinforces physician/provider orders and/or treatment methodologies.
• Provides practice-specific care to meet the needs and behaviors of patients based on the patients age and assessed level of growth and development for all stages of life.
• Cleans the patient exam room and maintains patient flow through the office by efficiently utilizing exam rooms.
• Maintains an adequate amount of supplies in each exam room.
• Restocks department supplies, monitors supply usage, and requests to have supplies reordered in a timely manner.
• Ensures that all medications, stock, samples, and drug coupons are current and securely locked. Logs sample medications according to P&P. Maintains security for all schedule ii drugs in double locked cabinet/box.
• Maintains daily control logs for Compliance including but not limited to daily refrigerator/freezer temperatures, and daily disinfecting of exam rooms and tables, work surfaces and equipment.
• Sterilizes, repacks and labels instruments in accordance with practice guidelines. Completes monitoring and testing of sterilizers as required; maintain biological log.
• Adheres to all policies for compliance with ISDH, OSHA, CLIA, HIPAA, HFAP and any other appropriate regulatory agencies.
• Utilizes universal precautions in handling infectious/hazardous waste material.
• Reads and replies to educational/informational e-mails in a timely manner.
• Attends staff and other meetings as required.
• Performs other duties as assigned.
• Complies with Standards of Employee Conduct as specified by policy 45-19.
• Lead COA Job Duties: The lead role is not supervisory in nature and does not include responsibilities which are typically considered supervision. Supervisory duties are the responsibility of the Practice Manager.
  • Assist the Practice Manager in preparing and implementing process changes to remain in compliance with regulatory agencies.
  • Assist the Practice Manager with implementation of quality and performance improvement activities.
  • Assist the Practice Manager in determining staffing needs and assignments.
  • Assist the Practice Manager in identifying staff educational needs.
  • Work with department staff to facilitate problem solving.

Education Qualifications

• Graduation certificate from an accredited Medical Assistant or nursing program

Experience Qualifications

• Experience preferred but not required.

Licenses and Certifications

• Current certification for Kentucky or Indiana locations one of the below:
• Certified Medical Assistant - American Association of Medical Assistants.
• Registered Medical Assistant - American Medical Technologist.
• Certified Clinical Medical Assistant - National Health Career Association.
• National Certified Medical Assistant - National Center for Competency Testing.
• Nationally Registered Certified Medical Assistant - National Association for Health Professionals.
• Registered Medical Assistant - American Allied Health.
• Certified Medical Assistant Clinical - American Medical Certification Association. Required or
• Active LPN or RN license
• CPR provider certification Required

Location:

Jasper Heart and Vascular - 440 Scott Rolen Drive, Jasper, IN 47546

Hours:

36 per week, Monday - Friday, no weekends or holidays

Shift:

starts as early as 7 am ET and ends by 5pm ET