Clinic Medical Assistant (MA) Back Office Supervisor

Samaritan Health Services; Albany (OR); On-site; USD 75,000 - 95,000; Full time

Job summary

Samaritan Health Services is seeking a leader to supervise the daily operations of the clinical staff at a medical clinic in Oregon. You will act as a liaison between the back office and other clinic departments and mediate issues among back office staff, physicians, and other departments.

The role requires a Registered or Certified Medical Assistant with at least two years in healthcare and BLS certification, plus leadership experience.

Qualifications

• Registered or Certified Medical Assistant required.
• Two years of healthcare experience required.
• Medical Assistant/Certified Medical Assistant training or program required.
• Leadership/supervisory experience preferred.
• Healthcare Provider BLS required.

Responsibilities

• Supervise the daily operations of the clinical staff.
• Act as liaison between back office and other clinic departments.
• Mediates issues between back office staff and physicians and other departments.

Skills

Communication

Adaptability/Flexibility

Conflict resolution

Problem solving

Time management

Compliance

Education

Medical Assistant certification

Job description

• Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.

JOB SUMMARY/PURPOSE

Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.

DEPARTMENT DESCRIPTION

The Heartspring Wellness Center offers services to help clients achieve their best health in mind, body and spirit. Services include integrative primary care, integrative medicine consultations, naturopathic medicine, osteopathic manipulative medicine (OMT), acupuncture, nutrition counseling and classes, chronic disease management, integrative cancer support services, massage therapy, movement therapy, mind-body medicine, stress and symptom reduction, biofeedback and imagery for pain reduction and better living.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• Registered or Certified Medical Assistant required.
• Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required.
• Two (2) years experience in a healthcare setting required.
• Previous leadership/supervisory experience preferred.
• Healthcare Provider BLS required.

KNOWLEDGE/SKILLS/ABILITIES

• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
• Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

PHYSICAL DEMANDS

• Rarely (1 - 10% of the time)
• WALK - INCLINE
• LIFT (Floor to Waist: 0\"-36\") 40 - 60 Lbs
• LIFT (Knee to chest: 24\"-54\") 20 - 40 Lbs
• PULL (0-20 pounds force)
• CLIMB - STAIRS
• LIFT (Floor to Waist: 0\"-36\") 0 - 20 Lbs
• LIFT (Floor to Waist: 0\"-36\") 20 - 40 Lbs
• LIFT (Waist to Eye: up to 54\") 0 - 20 Lbs
• LIFT (Overhead: 54\" and above) 0 - 20 Lbs
• SQUAT Repetitive
• KNEEL (on knees)
• REACH - Upward
• SIT
• WALK - LEVEL SURFACE
• LIFT (Knee to chest: 24\"-54\") 0 - 20 Lbs
• SQUAT Static (hold >30 sec)
• ROTATE TRUNK Sitting
• ROTATE TRUNK Standing
• PINCH Fingers
• CARRY 1-handed, 0 - 20 pounds
• CARRY 2-handed, 0 - 20 pounds
• MANUAL DEXTERITY Hands/wrists
• FINGER DEXTERITY
• STAND
• BEND FORWARD at waist
• REACH - Forward
• GRASP Hand/Fist
• PUSH (0-20 pounds force)
• PUSH (20-40 pounds force)
• PUSH (40-60 pounds force)
• PUSH (60 or more pounds force)

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)

Occasionally

JOB SUMMARY/PURPOSE

Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.

DEPARTMENT DESCRIPTION

The Heartspring Wellness Center offers services to help clients achieve their best health in mind, body and spirit. Services include integrative primary care, integrative medicine consultations, naturopathic medicine, osteopathic manipulative medicine (OMT), acupuncture, nutrition counseling and classes, chronic disease management, integrative cancer support services, massage therapy, movement therapy, mind-body medicine, stress and symptom reduction, biofeedback and imagery for pain reduction and better living.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• Registered or Certified Medical Assistant required.
• Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required.
• Two (2) years experience in a healthcare setting required.
• Previous leadership/supervisory experience preferred.
• Healthcare Provider BLS required.

KNOWLEDGE/SKILLS/ABILITIES

• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
• Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

PHYSICAL DEMANDS

• Rarely (1 - 10% of the time)
• WALK - INCLINE
• LIFT (Floor to Waist: 0\"-36\") 40 - 60 Lbs
• LIFT (Knee to chest: 24\"-54\") 20 - 40 Lbs
• PULL (0-20 pounds force)
• CLIMB - STAIRS
• LIFT (Floor to Waist: 0\"-36\") 0 - 20 Lbs
• LIFT (Floor to Waist: 0\"-36\") 20 - 40 Lbs
• LIFT (Waist to Eye: up to 54\") 0 - 20 Lbs
• LIFT (Overhead: 54\" and above) 0 - 20 Lbs
• SQUAT Repetitive
• KNEEL (on knees)
• REACH - Upward
• SIT
• WALK - LEVEL SURFACE
• LIFT (Knee to chest: 24\"-54\") 0 - 20 Lbs
• SQUAT Static (hold >30 sec)
• ROTATE TRUNK Sitting
• ROTATE TRUNK Standing
• PINCH Fingers
• CARRY 1-handed, 0 - 20 pounds
• CARRY 2-handed, 0 - 20 pounds
• MANUAL DEXTERITY Hands/wrists
• FINGER DEXTERITY
• STAND
• BEND FORWARD at waist
• REACH - Forward
• GRASP Hand/Fist
• PUSH (0-20 pounds force)
• PUSH (20-40 pounds force)
• PUSH (40-60 pounds force)
• PUSH (60 or more pounds force)

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)