Clinic Manager - Primary Care (Hollywood)

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 99,000 - 190,000; Full time

Job summary

University of California - Los Angeles Health is seeking a Clinic Manager to oversee the administrative and clinical support functions for the assigned Community Clinic in Los Angeles. You will partner with medical leadership to ensure patient experience, access, and coordinated care while managing budgeting, staffing, and policy deployment.

duties include supervising staff, onboarding/offboarding clinicians, ensuring revenue cycle processes, and maintaining quality and safety reporting in

Qualifications

• Bachelor's Degree and/or equivalent combination of education and experience.
• 2 years of supervisory experience.
• Experience in recruitment, performance appraisal, discipline, and training.
• Ability to analyze information and define objectives and implications.
• Proficient with MS Word and Excel; strong interpersonal skills.
• Working knowledge of care coordination and patient services management.
• Experience managing patient services and nursing staff in a private medical clinic.
• Ability to train staff on scheduling and registration systems.

Responsibilities

• Oversee patient experience and access at the clinic.
• Oversee financial and budgetary oversight for the clinic.
• Staff human resources oversight and clinician onboarding/offboarding.
• Coordinate care and communication between staff and physicians.
• Space management and supply-chain management.
• Environment of care, clinical outcomes, medication management, and quality reporting.
• Revenue cycle management and policy development/deployment for the practice.

Skills

Supervisory experience

Recruitment

Performance appraisal

Discipline and training

Interpersonal skills

Data-driven decision making

Strategic thinking

Team leadership

Patient services management

Nursing staff management

Budgeting

Communication

Training staff

Care Connect system

Scheduling/registration systems

Education

Bachelor's Degree and/or equivalent combination of education and experience

Tools

MS Word

Excel Spreadsheet

Care Connect system

Scheduling/Registration system

Job description

Description

Reporting to the Regional Director, the Clinic Manager will oversee the administrative and clinical support functions for the assigned Community Clinic. Responsibilities including overseeing patient experience, access, financial and budgetary oversight, staff human resources oversight, clinician on/off-boarding, care coordination and communication, space management, supply-chain management, environment of care, clinical outcomes, medication management, quality and safety reporting, revenue cycle management, policy development and deployment for assigned practice. Responsibilities also include following and adhering to personnel policy and procedure, recruiting qualified personnel, partnering with Lead physician, clinic leads/supervisors, Medical Director, and Director of Operations to assure an overall effective operation. Core Competencies for this role includes strategic and critical thinking, operational execution and problem-solving, strong interpersonal and communication skills, data-driven and ethical decision-making. commitment to CI-CARE vales and high emotional intelligence and team leadership.

Salary Range: $88,900 - $190,300 annually

Qualifications

Required

• Bachelor's Degree and/or equivalent combination of education and experience.
• 2 years of supervisory experience
• Demonstrated effective supervisory skills including experience in recruitment, performance appraisal, identification and communication of expectations, discipline, and training.
• Skill in analyzing information and procedures to define objectives, identify patterns and recognize alternatives and their implications.
• Skill in operating a personal computer and software programs, including MS Word, and Excel Spreadsheet.
• Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.
• Working knowledge of the Care Connect system
• Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar.
• Working knowledge of computerized appointment scheduling and registration system, and the ability to effectively train staff in the use of the system.
• Skill in verbal communications to clearly convey complex problems and proposals in both formal and informal situations
• Demonstrated experience in managing patient services and nursing staff in a private medical clinic
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Accounting skills to plan, prepare and analyze revenue and expense budgets
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Working knowledge of major medical insurance plans.
• Ability to work occasional weekends or evenings as required.

Preferred

• Working knowledge of University and Hospital policies and procedures to appropriately manage patient registration, cashiering, risk management, and personnel.