Clinic Manager / Medical Office Manager

Metro Vein Centers; New York (NY); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) with Company Match

PTO + Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Bonus up to $2,000

Descripción de la vacante

Metro Vein Centers is seeking a Clinic Manager to oversee daily clinic operations, lead a team of 8–11 support staff, and partner with one physician to deliver high-quality patient care in a fast-paced outpatient setting.

You will manage staffing, schedules, PTO, and front-office efficiency while ensuring excellent patient experience, operational readiness, and adherence to standards.

Formación

• 2+ years of leadership or management experience in a medical/clinic setting.
• High school diploma or equivalent required.
• Experience managing outpatient clinic operations strongly preferred.
• Basic understanding of medical terminology and healthcare workflows preferred.

Responsabilidades

• Oversee daily clinic operations and patient flow.
• Lead 8–11 support staff and coordinate with providers.
• Manage staffing schedules, PTO, and coverage.
• Support front-office efficiency and overall clinic performance.
• Resolve patient concerns and operational challenges in real time.
• Monitor KPIs, patient experience, and workflow efficiency.

Conocimientos

Leadership experience

Staff coaching

Communication

Bilingual English/Spanish

Organizational skills

EMR proficiency

Scheduling & staffing

Problem solving

Team development

Educación

High school diploma or equivalent

Herramientas

EMR systems

Scheduling tools

MS Office / Google Workspace

Descripción del empleo

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 9 states, and still growing,we're building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a hands-on Clinic Manager / Medical Office Manager to oversee the daily operations, team performance, and patient experience within a fast-paced outpatient specialty clinic.

This is a full clinic operations leadership role responsible for managing administrative workflows, supporting clinical operations, driving team accountability, and ensuring an exceptional patient experience from check-in through treatment completion. You'll partner closely with one physician and lead a team of approximately 8–11 support staff while helping ensure the clinic operates efficiently, professionally, and in alignment with Metro Vein Centers' patient-first standards.

Our clinics typically see between 20–50 patients daily, making this an excellent opportunity for leaders who thrive in high-volume healthcare environments and are comfortable balancing people leadership, operational execution, clinic performance, and patient satisfaction simultaneously.

The ideal candidate is proactive, highly organized, operationally driven, and confident leading both people and process within a fast-moving outpatient healthcare environment.

What Your Day Looks Like

• Overseeing daily clinic operations and patient flow throughout the day
• Leading administrative and support staff while partnering closely with providers and clinical teams
• Managing staffing schedules, PTO requests, and operational coverage needs
• Supporting both front-office efficiency and overall clinic performance
• Resolving patient concerns, staffing issues, and operational challenges in real time
• Monitoring clinic organization, cleanliness, inventory, and operational readiness
• Balancing patient satisfaction, team accountability, and operational priorities in a fast-paced environment

What You’ll Do

• Oversee the daily operations of the clinic, ensuring efficiency across both administrative and patient-facing workflows
• Lead, coach, and develop a team of approximately 8–11 support staff across front desk and clinic support functions
• Partner closely with physicians and clinical teams to maintain strong patient flow and operational alignment
• Manage staffing schedules, PTO approvals, and daily operational coverage
• Conduct onboarding, training, coaching conversations, and performance management for team members
• Support patient satisfaction by addressing escalated concerns professionally and proactivelyMonitor clinic KPIs, operational performance, patient experience, and workflow efficiency
• Ensure compliance with clinic policies, operational standards, and organizational expectations
• Manage clinic inventory, supply ordering, facility coordination, and operational readiness
• Participate in leadership meetings, operational initiatives, and clinic performance discussions
• Help foster a collaborative, accountable, patient-first culture throughout the clinic

What You’ll Bring

• Strong leadership experience within a healthcare, outpatient clinic, dental, urgent care, surgical, or specialty practice environment
• Proven ability to lead teams, manage clinic operations, and drive accountability in a fast-paced healthcare setting
• Strong communication and interpersonal skills with a patient-first leadership style
• Ability to balance staffing, scheduling, patient concerns, operational execution, and team development simultaneously
• Comfort making decisions and solving problems in real time within a high-volume clinic environment
• Strong organizational skills and operational attention to detail
• Proficiency with EMR systems, scheduling tools, reporting platforms, and Microsoft Office/Google Workspace
• Ability to collaborate effectively with physicians, clinical teams, and operational leadership
• Bilingual English/Spanish skills are a plus

Education & Experience

• High school diploma or equivalent required
• 2+ years of leadership or management experience required
• Prior experience managing operations within a medical office, outpatient clinic, specialty practice, dental office, urgent care, or procedural healthcare setting strongly preferred
• Basic understanding of medical terminology and healthcare workflows preferred

This Role Is Great For Candidates With Experience In:

• Medical Office Management
• Outpatient Clinic Operations
• Practice Management
• Healthcare Operations
• Specialty Clinics
• Urgent Care
• Dental Office Leadership
• Surgical or Procedural Clinics
• Patient Access Operations
• Team Leadership in Healthcare Settings

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Quarterly performance bonuses up to $2,000

Compensation

Base salary range: $70,000 – $90,000 annually

Compensation for this role varies based on years of experience, leadership background, skill set, and alignment with position requirements.

Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.

Compensation:

$70,000 - $90,000 USD

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
• Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
• Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
• Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Metro Vein Centers's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, and air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.