Clinic Manager

Northwest Eye Surgeons - Mt Vernon; Mount Vernon (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with employer contribution

Company Paid Life Insurance

Generous PTO/Holiday

Job summary

Northwest Eye Surgeons - Mt Vernon is seeking a Clinic Manager to provide operational leadership for our Mount Vernon ophthalmology clinic. You will oversee staff, scheduling, and patient flow while ensuring policy compliance and excellent patient care.

You will drive training for technicians, manage EMR/EHR systems, and coordinate with physicians to maintain efficient, compliant clinic operations. A healthcare leadership background is preferred.

Qualifications

• Bachelor's degree in Business or related field or 5+ years in medical group practice.
• At least 3 years of supervisory/management experience in healthcare.

Responsibilities

• Provide operational leadership for clinic operations and staff.
• Supervise staff, ensure policy compliance and regulatory requirements.
• Hire, onboard, and train employees; conduct performance evaluations.
• Manage staff schedules, PTO, and coverage to maintain smooth operations.
• Develop training programs for technicians and students; hands-on instruction.
• Oversee front office operations including scheduling, referrals, and billing support.
• Maintain EMR/EHR systems, provide staff training and troubleshooting.
• Monitor patient flow and triage to maximize clinic efficiency.
• Address patient complaints and drive continuous improvement.
• Oversee vendor relations, equipment upkeep, and facility contracts.

Job description

Description

Are you a dynamic, organized leader passionate about delivering exceptional patient care? Join our Mount Vernon clinic as a Clinic Manager and help create an efficient and patient-centered environment while supporting our dedicated staff and physicians.

As Clinic Manager, you will provide operational leadership and oversight for our clinic, including:

• Supervising clinic staff and ensuring compliance with policies and legal requirements.
• Interviewing, hiring, onboarding, and training employees.
• Conducting performance evaluations, recognizing achievements, and implementing disciplinary actions when needed.
• Resolving employee concerns and promoting a positive team culture through leadership, team-building, and recognition initiatives.
• Managing staff schedules, PTO requests, and emergency coverage to maintain smooth clinic operations.
• Developing and leading training programs for technicians and students, including hands-on instruction with equipment.
• Representing the clinic in department meetings and other organizational functions.
• Ensuring timely internal communication on protocols, forms, and staff recognition.
• Collaborating with leadership on clinic budgets and expense management.
• Overseeing workflow, triage, and patient flow for maximum efficiency.
• Addressing patient complaints and using feedback to drive continuous improvement.
• Supporting EMR/EHR systems, providing staff training, and troubleshooting.
• Managing front office operations, including scheduling, referrals, inventory, purchasing, and cash handling.
• Maintaining clinic equipment, coordinating repairs, and managing vendor relationships.
• Overseeing facility upkeep and vendor contracts (janitorial, landscaping, fire safety inspections, etc.).
• Ensuring proper handling of medical records and compliance with privacy regulations.
• Reviewing billing documentation for accuracy and completeness.
• Staying up-to-date on regulatory compliance and providing staff education on topics such as E&M coding, HIPAA, OSHA/WISHA.
• Performing other duties as assigned.

Who You Are:

• A natural leader with excellent communication and problem-solving skills.
• Experienced in clinic operations, staff management, and patient services.
• Knowledgeable in EMR/EHR systems, billing, and healthcare compliance regulations.
• Passionate about creating a positive, efficient, and patient-focused environment.

Why Join Us:

• Be part of a nationally recognized practice with advanced technology and proven results.
• Work in a collaborative, inclusive, and supportive environment.
• Opportunities for professional growth, development, and recognition.

Requirements

Required Skills and Abilities:

• Strong leadership and management skills, including collaboration, motivation, and conflict resolution.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite or Google Workspace.
• Strong organizational and analytical skills.
• Self-motivated, with the ability to work independently or collaboratively in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Extensive experience with EMR/EHR systems.
• Bilingual/fluent in Russian, Ukrainian, or Korean is a plus

Education and Experience:

• Bachelor's degree in Business or related field, or a minimum of five (5) years of experience in a medical group practice.
• At least three (3) years of supervisory or management experience in a healthcare setting.

Benefits:

• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday

EEO Statement:

Our company is an Equal Opportunity Employer committed to providing quality care through a diverse and inclusive workforce. We value the unique contributions of every team member and believe that equity and respect strengthen our ability to serve our patients and communities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
We are dedicated to fostering an environment where all individuals feel valued, supported, and empowered to deliver compassionate, patient-centered care.