Manager, Health Center

Cano Health LLC; Tampa (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Cano Health LLC is seeking a Health Center Manager to lead the daily operations of a Tampa clinic, ensuring high-quality, patient-centered care. You will supervise clinical, administrative, and financial functions, align performance with VBC metrics, and champion regulatory compliance and safety.

The role emphasizes team leadership, staff development, and collaboration with regional leaders to optimize clinical and financial outcomes while improving the patient experience across the center.

Qualifications

• High School Diploma with 5+ years of healthcare or similar service experience.
• Associate Degree with 3+ years of relevant experience.
• Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of experience.
• BLS Certification, preferred.

Responsibilities

• Oversee daily clinical operations and patient flow, ensuring efficiency and quality care.
• Lead regulatory compliance programs including HIPAA, OSHA, and infection control.
• Manage billing, scheduling, and room availability to optimize clinic performance.
• Drive value-based care goals and monitor quality dashboards (HEDIS, STAR, CAHPS).
• Support patient experience, onboarding, portal use, and retention initiatives.

Skills

Leadership

Communication

Conflict resolution

Patient-centered mindset

Problem-solving

Team-based environment

Education

Bachelor's degree in Healthcare/Business/Public Administration

Associate degree

High school diploma with experience

BLS certification (preferred)

Tools

eCW

Oracle

Job description

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager is responsible for team leadership, regulatory compliance, operational excellence, and the alignment of clinic performance with value-based care (VBC) metrics and strategic objectives.

Essential Duties & Responsibilities

Clinical & Operational Oversight

• Ensure smooth daily clinical operations, optimizing provider schedules and patient flow.
• Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps.
• Supervise EMR workflows, encounter closures, and documentation accuracy.
• Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills.

Administrative & Financial Management

• Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash.
• Oversee clinic expenses in Oracle and ensure financial protocols are followed.
• Audit scheduling, coverage, interpreter/transportation needs, and room availability.
• Lead end-of-day reviews and expedite critical issues to leadership.

Compliance, Safety & Quality

• Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.
• Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics).
• Lead incident reporting and corrective actions.
• Serve as site leader for emergency response protocols.

Patient Experience & Retention

• Ensure seamless check-in/out and front desk operations.
• Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).
• Oversee new patient onboarding, portal use, and patient education.
• Support non-compliance and disenrollment workflows.

Value-Based Care & Strategic Initiatives

• Analyze performance trends and implement strategies to meet VBC contract goals.
• Collaborate with care teams and regional leaders to optimize clinical and financial outcomes.
• Participate in quality improvement workgroups and advocate for operational tools and resources.

Community Engagement & Growth

• Partner with Growth team for clinic tours and onboarding of new patients.
• Support patient retention efforts and high-touch engagement strategies.
• Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources.

Performance Metrics

• HEDIS, STAR, and CAHPS scores
• Risk Adjustment / RAF accuracy
• Patient satisfaction and retention
• Visit capacity and no-show rates
• Hospital and ED utilization reduction
• Clinical documentation and care plan completion

Additional Duties & Responsibilities

Timekeeping & Attendance Management

• Oversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations.
• Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs.
• Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances.
• Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries.
• Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities.
• Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.

Supervisory Responsibilities

• Hire, train, and manage front desk staff, MAs, and referral coordinators.
• Conduct regular 1:1s, huddles, and performance reviews.
• Foster a culture of accountability, service excellence, and staff engagement.
• Identify training needs and manage performance improvement plans.
• Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.

Education & Experience

• High School Diploma with 5+ years of relevant experience (healthcare or similar service industry).
• Associate Degree with 3+ years of relevant experience.
• Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience.
• BLS Certification, be able to respond to medical emergencies (Preferred).

Key Competencies

• Strong leadership and coaching skills
• Excellent communication and conflict-resolution abilities
• Patient-first mindset with a hands‑on leadership style
• Proactive problem-solving and escalation judgment
• Deep understanding of VBC and population health goals
• Comfortable working in fast-paced, team‑based environments

Behavioral Expectations

Advocate for your patient as a family member Reach out to patient post hospitalization/emergent event/concerning labs and document in eCW, as needed to support clinical Greeting patient warmly and address them by their preferred name Assist physically if patient needs assistance Touch base/collaborate with Medical Assistant/Provider frequently to keep an eye on schedule Partners with her clinic team- optimize the working partnership Support your associates around the clinic to support the team when asked and available Bilingual (English and Spanish) preferred.

Job Requirements

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Work will involve constant driving/traveling to assigned clinics/territories. Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here Together, we have the opportunity to serve and grow with purpose.