Clinic Manager

College of Pastoral Supervision and Psychotherapy; Fayetteville, Northern (NC, KY); Hybrid; USD 90,000 - 115,000; Full time

Job summary

FirstHealth of the Carolinas is seeking a Clinic Manager to lead operations for a multi-location clinic in central North Carolina. You will manage budgets, ensure regulatory compliance, and drive policies with FH HR support, while supervising staff and coordinating with billing and risk management.

The ideal candidate has a BS degree in a related field, at least three years of supervisory experience in a physician practice or hospital setting, and strong financial, analytical, and communication

Qualifications

• BS degree in Business, Accounting, Finance, Healthcare Administration or equivalent.
• Minimum of three years’ supervisory experience in physician practice or hospital settings.
• Strong financial/analytical, verbal and written communication, and customer service skills.
• Knowledge of insurance rules, reimbursements, CPT and ICD-10 coding.

Responsibilities

• Manage operating and capital budgets with attention to discrepancies.
• Ensure compliance with accreditation and regulatory standards (e.g., HIPAA, OSHA).
• Develop and implement clinic policies with oversight from FH HR and guidelines.
• Hire, train, coach, and supervise clinic staff.
• Resolve patient concerns and coordinate with risk management.
• Oversee billing procedures, co-pays, and end-of-day reconciliations.
• Promote clinic growth by improving access and reducing wait times.

Skills

Financial/analytical skills

Verbal communication

Written communication

Customer service

Leadership

Confidentiality

Multitasking

Medical software knowledge

Education

BS degree in Business or related field

Tools

Medical software systems

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

Clinic Manager

1. Manages operating and capital budget expenditures and effectively corrects discrepancies in a timely
2. Ensures accreditation standards, licensing and regulatory requirements for NHSC, CLIA, OSHA, Radiation Protection, HIPAA, OIG, and others as required by Federal or State statues and as applicable to that specific clinic
3. Develops, recommends, and implements policies and procedures for the clinic in conjunction with all FHPG with supervision, assistance, and monitoring from clinic
4. Hires, trains, counsels, coaches, and supervises staff with assistance from FH Human Resource department and FHC associated guidelines and policies.
5. Resolves patient complaints/concerns and reports appropriately to clinic administrators and FH MRH Risk Management; identifies those areas where processes could be changed to assist in preventing on-going complaints of this nature; corrects and monitors.
6. Implements, monitors, and improves effective reimbursement procedures, including CPT and ICD-10 coding, in compliance with established third party billing regulations, federal, state, commercial.
7. Supports all administrative efforts regarding FHPG Compliance Plan, its implementation and ongoing maintenance. Maintenance is defined as staff education, audits, and pre and post testing were applicable.
8. Manages assigned work queues and in-baskets in Epic. Monitors errors and applies corrections through education of staff, where needed.
9. Collaborates with Central Billing Office regarding accounts, outstanding balances, financial planning, and
10. Monitors all operational processes throughout the clinic, identifying negative trends, patterns, and patient quality care issues; implements appropriate correction, documentation, and follow-up Utilizes PDCA when appropriate.
11. Monitors and coordinates the correct, accurate collection of co-pays and any over the counter payments, end of day balancing, and deposit functions, meeting compliance
12. Facilitates clinic growth through efficiencies and easy effective access while reducing wait times and no show

Qualifications

Prefer BS Degree in Business, Accounting, Finance, Healthcare Administration, Applied Science or equivalent. Minimum of three years’ experience in physician practice and /or hospital setting including supervisory responsibilities.

Financial/analytical skills required. Excellent verbal and written skills. Excellent customer service skills. Extensive knowledge of insurance rules, including but not limited to reimbursement, third party payers, pre-certification, ICD-10 and CPT coding. Ability to lead others. Maintain strict confidentiality of medical, financial, and staff related information. Able to perform several tasks at once in an organized manner. Extensive knowledge of various medical software systems.

Strong organizational and people skills. Strong sense of Customer Service