Clinic Manager

LensCrafters; Bloomfield Hills (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

LensCrafters Surgical Clinic in Bloomfield Hills, MI is seeking a Clinic Manager to lead daily operations, manage staffing, and coordinate training to ensure top-tier patient care. You will partner with Retail and Optometric leaders to support surgical referrals and ensure smooth surgery day coordination.

The role emphasizes accountability, detail orientation, and strong English communication, with engagement across a multi-disciplinary team in a fast-paced clinical environment.

Qualifications

• 4+ years of management experience.
• Experience in a medical, surgical, or optical environment.
• High School graduate or equivalent.
• Proven track record of driving accountability.
• Attention to detail and strong math skills.
• Excellent English communication, written and verbal.
• Team player with dedication to detail and process.
• Proven problem-solving abilities.

Responsibilities

• Coordinate daily clinic operations including staffing, training, and logistics.
• Support cultivation of surgical appointments and referrals.
• Lead clinic staff to deliver exemplary patient care and service.
• Maintain procedural standards with flawless execution and dedication.
• Collaborate with Retail and Optometric leaders to optimize staffing across locations.
• Assist surgeon during surgery days and coordinate preparations.
• Drive accountability across peers and staff and own clinic operations.

Skills

Leadership

People management

Communication

Customer service

Education

High School diploma

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Store #: S00032 Lenscrafters Surgical

Position: Full-Time

Job Description

GENERAL FUNCTION

At LensCrafters, we are passionate about the health and wellbeing of our customers and patients. We’ve expanded that passion to Surgical Clinics where we can provide even more comprehensive care and services in the neighborhoods we serve.

The Clinic Manager is the leader within the Surgical Clinic overseeing and managing all the day to day operations, ensuring adequate scheduling and staffing, coordinating proper training for the staff, and partnering with the Retail and Optometric leaders within the same location. Additionally, this role will support the Regional Clinic Manager in cultivating surgeries and surgical referrals.

Major Duties & Responsibilities

• Coordinate the daily operations of the clinic from staffing to training to logistics
• Support the cultivation of surgical appointments and referrals
• Coach and lead the Clinic Staff to an exemplary level of care and service
• Set the example with flawless execution and dedication to the clinic
• Partner closely with the Retail and Optometric leaders within the location to leverage staff across the businesses
• Support the partner surgeon in coordination and preparation for surgery days
• Drive the ultimate level of accountability across your peers and staff
• Own the operations of the clinic from ordering supplies, coordinating vendors, ensuring proper preparation, scheduling of staff, patients, and surgeon
• Maintain a safe and fun environment for employees and patients

Basic Qualifications

• 4+ years of management experience
• Relevant experience in a medical, surgical, or optical environment
• High School graduate or equivalent
• Proven track record of driving accountability
• Highly detail focuses
• Strong basic math skills
• Must have a strong command of the English language for all written correspondence & oral communication
• Committed team player
• Dedication to detail and process
• Proven ability to problem solve

Preferred Qualifications

• Relevant medical or surgical certifications/degrees
• Strong knowledge of basic optics
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Knowledge of retail operations, processes & policies

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.