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LensCrafters; Lincolnwood (IL); On-site; USD 29,000 - 40,000; Full time

Job summary

LensCrafters in Lincolnwood, IL is hiring for a role supporting optometrists and physician office staff to deliver high-quality patient experiences. You will train associates, monitor exam flow, and assist with vision tests and product guidance.

The position requires strong sales, leadership, and interpersonal skills, with experience in healthcare or optics. A supervisory background and certified ophthalmic knowledge are preferred. This on-site role offers competitive pay and benefits.

Qualifications

• High School graduate or equivalent.
• 3+ years of experience in a healthcare and/or optical setting.
• Sales skills.
• Leadership; coaching skills.
• Patient/customer service skills; strong interpersonal skills.
• Strong communicator and listener.
• Problem solving ability.
• Organizational skills and attention to detail.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to use exam software, point-of-sale technology and optometric equipment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.
• Two years supervisory experience (Preferred).
• Demonstrated good ophthalmic lens product knowledge (Preferred).
• Experience in healthcare (Preferred).
• Optometric technician certification (Preferred).

Responsibilities

• Train and certify all newly hired doctor’s office associates.
• Observe and coach on quality of assessment.
• Provide scheduling feedback to the Practice Manager to achieve patient exam times.
• Aid opticians by demonstrating product knowledge and recommending vision solutions.
• Coach patients on care and handling of contact lenses.
• Assist with patient care and eye exams, and manage patient records and flow.
• Perform pre-exam tests and assist with diagnosis and treatment.
• Review prescriptions and patient information for accuracy.
• Identify dissatisfied patients and resolve issues.
• Maintain HIPAA-compliant patient records and organize files.

Skills

Sales skills

Leadership

Coaching skills

Patient service

Communication

Organizational skills

Prioritization

Ability to work autonomously

Problem solving

Education

High School graduate or equivalent

Tools

Exam software

POS technology

Optometric equipment

Job description

Total Rewards: Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

Requisition ID: 941925

Total Rewards: Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

Job Description

GENERAL FUNCTION

Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Ensure all patients receive the highest quality Optometric care while receiving an eye exam. Provide an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

Major Duties & Responsibilities

• Responsible for training/certifying all newly hired doctor’s office associates
• Observe and coach on quality of assessment
• Provide scheduling feedback to the Practice Manager to aid achieving patient’s exam times and maintain patient flow with minimal delays
• Aid opticians by demonstrating product knowledge and recommending vision solutions that meet lifestyle needs
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.
• Assist with patient care and eye exams, and manage patient records and support patient flow throughout the exam
• Perform various tests to aid the optometrist with vision exams including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging
• Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient
• Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optometrists, Optician or Practice Manager when necessary
• Identify situations involving dissatisfied patients and act quickly for resolution
• Perform work accurately and thoroughly despite time pressure and patient volume
• Handle and file all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Support contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders
• Effectively utilize appointment book/scheduling procedures and computer operation/ procedures
• Operate the point-of-sale system, inputting patient information with accuracy and attention to detail. Create and tender sales transactions, by following operational processes and standards
• Maintain safe working environment for all team members and patients
• Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area
• Perform all pre-exam testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
• Responsible for maintenance and disinfection of equipment; provide clinical support to the Optometrist as needed
• Perform other duties as assigned

Basic Qualifications

• High School graduate or equivalent
• 3+ years of experience in a healthcare and/or optical setting
• Sales skills
• Leadership; coaching skills
• Patient/customer service skills; strong interpersonal skills
• Strong communicator and listener
• Problem solving ability
• Organizational skills and attention to detail
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and optometric equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Preferred Qualifications

• Two years supervisory experience
• Demonstrated good ophthalmic lens product knowledge
• Experience in healthcare
• Optometric technician certification

Pay Range: 20.83 - 29.18

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.