Clinic Liaison | Front Desk & Patient Services

Los Angeles LGBT Center; California; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long Term Disability

Employee Assistance Program

403B retirement plan

Job summary

Los Angeles LGBT Center invites applications for a Clinic Liaison within Health Services. The role supports front desk operations, medical records, and patient communications, ensuring welcoming service, accurate scheduling, and efficient monetary transactions in a high-volume setting.

Requirements include knowledge of LGBTQ community needs, strong communication skills, and flexibility to work evenings and weekends.

Qualifications

• Knowledge of or experience working with the LGBTQ community.
• Ability to work with diverse populations in a healthcare setting.
• Two years of healthcare office experience preferred.
• Excellent verbal and written communication skills.
• Typing speed around 45 words per minute.

Responsibilities

• Adhere to and assist in the implementation of all Business Office procedures.
• Rotate monthly to Front Desk, Medical Records, and Phones.
• Greet clients in a welcoming, professional manner.
• Front desk reception, patient check-in, scheduling, and preliminary assessments.
• Record collections, co-pays, and ensure accurate transactions.
• Maintain daily and monthly schedules for clinical staff.
• Check insurance eligibility and Medi‑Cal reservations.
• Maintain medical records filing and confidentiality practices.
• Process external record requests promptly.
• Clinic phone coverage and appointment reminders.
• Train clerical volunteers as needed.
• Perform daily admin functions and attend staff trainings.
• Contribute to special projects as assigned.

Skills

Customer service

Verbal & written communication

Bilingual English/Spanish

Typing 45 wpm

Multicultural sensitivity

Team player

Healthcare office experience

Tools

Word processing

Spreadsheets

Internet

Job description

Los Angeles LGBT Center invites applications for a Clinic Liaison within Health Services. The role supports front desk operations, medical records, and patient communications, ensuring welcoming service, accurate scheduling, and efficient monetary transactions in a high-volume setting.

Requirements include knowledge of LGBTQ community needs, strong communication skills, and flexibility to work evenings and weekends.