Clinic Lead

Integrity Care Group; Ponca City (OK); On-site; USD 38,000 - 58,000; Part time

Job summary

Integrity Care Group in Ponca City, OK seeks a Clinic Lead Coordinator to supervise daily clinic operations and support patient care under the guidance of the Territory Manager and Regional Director.

You will build monthly clinical and clerical schedules, coordinate onboarding and training for new hires, manage staffing levels to meet patient volume, and help drive clinic initiatives to improve efficiency and patient experience.

Responsibilities

• Builds monthly schedule for clinical and clerical employees ensuring adequate staffing ratios for patient volume expectations.
• Coordinates onboarding and training for new hires and ensures training is completed within required timeframe.
• Oversees clinic flow and directs assignments to ensure patient flow is optimized.
• Completes inventories and manages deposits in compliance with policy.
• Handles patient complaints and reports to Territory Manager.
• Manages ordering with focus on budgets and financial goals.
• Oversees lab logs and supports corrective action and training.
• Gains competency in both Clinical & PSS roles to provide coverage and improve patient care processes.
• Works a minimum of 24 hours per week on scheduled shifts in either clinical or clerical capacity.
• Participates in coaching and corrective action with Territory Manager and Director.
• Coordinates strategic initiatives and discusses clinic initiatives with leadership.
• Ensures adequate staffing and coverage for operations.
• Schedules administrative time based on operational needs to support duties.

Job description

Description

The Clinic Lead Coordinator plays a vital role in supporting clinic operations and ensuring exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Regional Director. This position is responsible for building and managing clinical and clerical schedules, coordinating onboarding and training for new hires, and maintaining optimal clinic flow and staffing to meet patient volume expectations.

• Assists the Territory Manager in marketing initiatives.
• Builds monthly schedule for clinical and clerical employees ensuring adequate staffing ratios for patient volume expectations.
• Coordinates with territory manager and onboarding to ensure new hires are onboarded accordingly.
• Ensures new hire training schedule is explained, initiated, and completed within the required timeframe.
• Oversees the clinical flow and directs clinic assignments and duties with staff members to ensure patient flow is optimized.
• Completes quarterly & weekly inventories.
• Ensures that deposits are taken to the bank in compliance with company policy and procedure.
• Professionally handles patient complaints as they occur and aids in reporting to territory manager.
• Conducts ordering with a focus on maintaining established budgets and ensuring financial goals are being met.
• Oversees the completion of all laboratory logs and ensures the team is accurately filling out the requested data. Assists with lab corrective action and training as opportunities arise.
• Gain competency with both Clinical & PSS role to help with providing coverage, providing guidance, and helping to improve the patient input & patient care process.
• Works a minimum of 24 hours per week on scheduled shifts in either clinical or clerical capacity.
• Participates in coaching & corrective action plans including disciplinary with the territory manager and director.
• Coordinates strategic initiatives with the guidance of the territory manager & territory director.
• Routinely participates in discussions with leadership on clinic initiatives.
• Ensures clinic staffing is adequate for operations. This includes managing staff call ins and facilitating coverage if needed.
• Administrative time will be flexibly scheduled, based on operational needs, to support completion of the duties outlined above.

This role is a working leadership position, meaning the Clinic Lead is expected to regularly support both clinical and front office operations as needed. This includes stepping in to assist with patient care, front desk responsibilities, and providing coverage for call-ins or staffing gaps to ensure smooth clinic operations. Flexibility is essential in this role, as scheduling may vary based on clinic needs, including extended shifts or rotating coverage.