Clinic Front Desk & Scheduling Associate

Metro Physical Therapy; Massapequa (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in Massapequa, NY is hiring a Clinic Support Associate for immediate, long‑term employment. The role involves front desk duties, patient care assistance, and coordinating appointments to ensure a smooth patient experience.

Duties include greeting patients, managing schedules, processing faxes, EMR data entry, and assisting clinicians during therapy sessions. The position offers full-time hours Tue/Thu 2pm-9pm and alternating Saturdays 8am-12pm.

Qualifications

• High school diploma or GED required.
• One year of medical office experience preferred; familiarity with EMR systems a plus.
• One year of customer service experience preferred.
• Proficiency in Google Suite required.
• Strong communication and interpersonal skills to resolve client concerns.
• Ability to work effectively in a team and under deadlines.
• Excellent time management and organizational skills.
• Career-minded for long-term opportunities, not seasonal.

Responsibilities

• Greets and welcomes patients and visitors with a warm, upbeat attitude and checks in patients.
• Delivers high-quality customer service by ensuring patient satisfaction and efficient appointment scheduling.
• Manages scheduling to maximize provider availability and treatment room usage.
• Maintains on-time patient flow by notifying clinicians of arrivals and delays.
• Receives and processes incoming faxes promptly and maintains documentation.
• Performs accurate data entry in the EMR system and updates treatment plans.
• Generates reports and lists, including financial reconciliations and patient retention tracking.
• Ensures co-pays are tallied and reconciled; manages patient charges.
• Sets up new and returning patient cases in Theraoffice with demographic and insurance data.
• Contacts physicians for updated prescriptions and Plans of Care; updates system accordingly.
• Assists patients during therapy with heat packs, aquatic therapy, and prescribed routines.
• Educates patients on equipment use and exercise techniques for safety and effectiveness.
• Prepares patients for therapy and provides comfort and reassurance.
• Responds to patient questions and concerns with empathy and professionalism.
• Maintains HIPAA compliance and protects patient confidentiality.
• Keeps the facility clean, safe, and organized; follows procedures and regulations.
• Performs light cleaning, laundry, and treatment table turnover.
• Prepares treatment rooms and equipment; assists patients with equipment.

Skills

Customer service

Strong communication

Teamwork

Time management

Professional demeanor

Education

High school diploma or GED

Tools

Google Suite

EMR systems

Job description

Metro Physical & Aquatic Therapy in Massapequa, NY is hiring a Clinic Support Associate for immediate, long‑term employment. The role involves front desk duties, patient care assistance, and coordinating appointments to ensure a smooth patient experience.

Duties include greeting patients, managing schedules, processing faxes, EMR data entry, and assisting clinicians during therapy sessions. The position offers full-time hours Tue/Thu 2pm-9pm and alternating Saturdays 8am-12pm.