Clinic Facilitator - Bowyer Oncology Center

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

The University of California is seeking a Clinic Facilitator at the Bowyer Oncology Center in Los Angeles to act as a critical member of the patient care team. The role provides essential administrative support to patients, families, and providers, serving as the primary communication hub for the clinic.

You will manage front office operations, greet patients, verify demographics and insurance, and ensure a welcoming environment.

Qualifications

• Required: Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Required: Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
• Required: Ability to creatively integrate competing demands into a productive working environment
• Required: Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Required: Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Required: Ability to provide coverage for Community Clinics as assigned
• Preferred: Knowledge of specific specialty practice and workflows
• Preferred: Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Preferred: Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
• Preferred: Familiarity and knowledge of authorization process & managed care programs

Responsibilities

• Handling front office operations, front desk check-in duties, greeting patients, verifying demographic and insurance information, and maintaining a welcoming environment
• Managing heavy phone lines and serving as the primary communication hub for the clinic
• Executing seamless warm transfers by connecting callers to the correct oncology sub-specialties with clear clinical context
• Coordinating scheduling of clinic appointments, chemotherapy sessions, and related ancillary tests

Job description

Description

The Clinic Facilitator at the Bowyer Oncology Center acts as an essential member of the patient care team, providing critical administrative support to patients, families, and providers. This role serves as the primary communication hub for the clinic, requiring the ability to manage heavy phone lines with excellent communication skills. You will manage front office operations and front desk check-in duties, greeting patients upon arrival, verifying demographic and insurance information, and ensuring a welcoming, efficient environment. You will be responsible for executing seamless "warm" transfers by introducing callers and their specific clinical needs to the correct oncology sub-specialties, demonstrating a strong ability to navigate through the phone system. Additionally, you will handle complex coordination tasks, including the scheduling of clinic appointments, chemotherapy sessions, and related ancillary tests.

Salary Range: $31.88-$45.66/hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs